Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Become an ESSENTIAL part of everyday life!
NOW HIRING FOR 2nd SHIFT IN Lebanon, IN! ***START AT $20.50 PER HOUR***
DHL Supply Chain has been named a TOP EMPLOYER in the US for the 3rd year in a row!
- · Start at $20.50 per hour for 2nd shift
- · Great Monday-Friday schedule
- · Excellent medical, dental, and vision insurance available starting on your 30th day, and at very low cost to you
- · Paid vacation (PTO)
- · 401(k) with generous company match
- · Attendance policy that promotes work/life balance
- · Tuition reimbursement program
- · And more!