Job Overview:
The Warehouse Supervisor is responsible for overseeing day-to-day warehouse operations, ensuring high productivity and stringent quality control. This role involves supervising staff, monitoring workflows, ensuring compliance with safety protocols, and meeting client-specific KPIs related to productivity, order accuracy, and service quality.
Key Responsibilities:
Team Management:
o Supervise, train, and assign tasks to warehouse personnel, ensuring the efficient use of labor resources. o Provide regular feedback to staff to ensure productivity targets are met and quality standards are upheld. o Foster a positive work environment that promotes teamwork and employee engagement. o Ensure team compliance with safety protocols and operational procedures.
Operational Oversight:
o Oversee daily order picking, packing, shipping, receiving, and storage processes to meet operational efficiency and accuracy goals. o Supervise workflows to ensure minimal downtime and bottlenecks while adhering to established timelines. o Ensure compliance with client-specific requirements and service level agreements (SLAs).
Inventory & Quality Assurance Supervision:
o Supervise inventory control processes, including cycle counting and stock reconciliation, to maintain inventory accuracy. o Ensure the proper handling, storage, and shipment of goods to avoid damage and meet client specifications. o Implement routine inspections of outbound orders to ensure packaging quality and accuracy.
Productivity Supervision:
o Monitor staff performance to ensure productivity goals are met, such as orders picked and packed per hour. o Provide hands-on supervision to adjust workloads and reallocate staff as necessary to meet fluctuating demand. o Use data from Warehouse Management Systems (WMS) to track performance and report on individual and team productivity levels. o Suggest workflow improvements to the Warehouse Manager for enhancing overall operational efficiency.
Quality Assurance Supervision:
o Supervise adherence to Standard Operating Procedures (SOPs) to ensure quality standards are consistently met. o Oversee regular quality checks on orders to confirm they meet client specifications, ensuring minimal errors or returns. o Report any quality issues, discrepancies, or deviations from standards to the Warehouse Manager and assist in implementing corrective actions. o Train staff on proper quality control measures, ensuring they are aware of client-specific requirements and handling instructions.
Client Service & Communication:
o Act as a point of contact for internal departments regarding client-specific requirements, ensuring clear communication of instructions to the warehouse team. o Collaborate with the client services team to handle special requests or address issues related to quality or order timeliness. o Resolve any operational issues that could impact service quality, escalating more complex concerns to the Warehouse Manager.
Compliance & Safety:
o Supervise daily operations to ensure compliance with safety regulations and company policies. o Conduct regular safety briefings and ensure that all staff follow safety protocols. o Report any safety incidents or near misses and work with the Warehouse Manager to address hazards and improve workplace safety.
Reporting & Analysis:
o Provide daily and weekly performance reports on productivity, order accuracy, and quality assurance to the Warehouse Manager. o Participate in team meetings to provide feedback on operational performance and suggest improvements. o Assist the Warehouse Manager in reviewing performance against KPIs and implementing corrective actions when needed.
Skills and Qualifications:
- Proven experience in a warehouse supervisory role, preferably within a 3PL or logistics environment.
- Strong ability to supervise productivity and quality control measures while ensuring compliance with client requirements.
- Familiarity with Warehouse Management Systems (WMS) and basic IT skills for tracking inventory and performance metrics.
- Excellent organizational, multitasking, and leadership skills.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and manage workflow interruptions.
- English & Korean fluency required
- Spanish fluency preferred
Work Conditions and Benefits:
- Hours: M-F, 8AM-6PM
- Health, Dental, Vision Insurance 100% coverage for you and family
- Generous PTO
- 401(K) with Company Match
- Free Daily Lunch Catering
- Continuous Education plan available
- Certification Recognition Program
- Fitness Center Membership Subsidy Program