Business Process & Data Analyst (12-Month Temporary FT Role)
Make an impact in a high-visibility, cross-department role. DART is seeking a highly skilled Business Process & Data Analyst for a one-year contract who can blend enterprise process mapping with hands-on data analysis. This role is perfect for someone who enjoys tackling operational complexity, clarifying workflows, improving data quality, and supporting teams through structured, meaningful change.
What You’ll DoEnterprise
Process Mapping & Documentation (Approx. 60%)
- Lead discovery workshops with subject-matter experts to build current-state process maps and cross-department workflow documentation.
- Capture responsibilities, exceptions, system touchpoints, data flows, manual transfers, and downstream consumers.
- Inventory and consolidate existing SOPs; identify duplicates, gaps, outdated references, and unclear ownership.
- Maintain process trackers, issue logs, and a well-organized SharePoint documentation repository.
- Deliver complete, validated documentation packages and provide clear milestone updates.Data Quality, Reporting & Automation (Approx. 40%)
- Investigate data anomalies and inconsistencies; define validation checks and data definitions.
- Clean, reconcile and document high-priority datasets used for operational and performance reporting.
- Improve recurring reporting workflows using Excel, Power Automate, SQL, or Python (based on your strengths).
- Enhance reporting datasets and Power BI dashboards; ensure KPI measures are understood and consistent.
- Support operational reporting needs (APC, farebox, GPS, etc.) and hand off sustainable workflows.
Success Looks LikeProcess Mapping Outcomes
- Validated current-state maps and documented data flows for priority workstreams.
- A searchable SharePoint inventory linking processes, SOPs, identified gaps, and owners.
- Clear handoff materials enabling departments to maintain and improve documentation after the contract ends.Data Analyst Outcomes
- A prioritized register of data-quality issues with defined checks and status.
- Reporting or automation improvements that measurably reduce manual work or improve accuracy.
What You BringRequired / Strongly Preferred
- Proven experience in business analysis, process mapping, operational documentation, and hands-on data work.
- Ability to lead interviews and workshops and translate ambiguity into clear documentation.
- Strong Excel skills, analytic thinking, attention to detail, and clear writing.
- Comfortable explaining technical/data topics to nontechnical users.Preferred / Differentiating
- Experience with Power BI, SQL, Python, Power Automate, or process-mapping tools (Visio, Lucidchart, BPMN).
- SharePoint document management, SOP inventories, data-flow documentation, or KPI reporting.
- Background in public transit, government, regulated environments, or complex service organizations.
- Relevant degree or equivalent training and applied experience.
Why This Role?
- High-impact, project-focused work with visibility across DART departments.
- Opportunity to shape documentation and data practices that will serve the organization long after the contract.
- Ideal for a skilled analyst who enjoys structure, collaboration, and bringing clarity to complex environments.