Join Our Team & Make a Difference Every Day Are you passionate about helping people and animals? Do you thrive in a fast-paced environment where no two calls are the same? As a Call Center Representative, you’ll be the first point of contact for the community - providing support, guidance, and compassion while helping advance the mission. If you’re a strong communicator who enjoys problem-solving and making a real impact, we’d love to hear from you. Bilingual (Spanish/English) candidates are highly encouraged to apply. What You’ll Do
- Answer incoming calls and provide helpful, accurate information to the public
- Document call details and maintain organized records
- Guide callers using client protocols and best practices
- Transfer or escalate calls when appropriate
- Educate the community on responsible pet ownership
- Support and promote client programs, services, and mission
- Learn and apply knowledge of animal behavior to assist with adoptions and pet retention
- Deliver exceptional customer service with professionalism and empathy
- Collaborate with team members and volunteers in a supportive environment
- Maintain confidentiality and handle sensitive situations with care
- Treat all animals with compassion and advocate for humane care at all times
- Schedule clinic appointments
_______________________________________ What We’re Looking For
- High school diploma or GED required (some college preferred)
- At least 1 year of customer service experience preferred
- Bilingual in Spanish and English is a strong plus
- Strong communication skills - both written and verbal
- Comfortable multitasking and working in a fast-paced setting
- Proficient in Microsoft Office (especially Excel) and basic computer systems
- Patient, empathetic, and able to stay calm under pressure
- Team-oriented with a positive, professional attitude
- Strong problem-solving and critical thinking skills
- Knowledge in veterinary terminology is a plus ________________________________________ Work Environment
- In-person role based in New Orleans
- Fast-paced setting with a high volume of calls
- Exposure to animals and related environments (including noise)
- Must be comfortable working around animals and potential risks (e.g., bites or scratches) ________________________________________ Perks & Benefits
- Competitive pay: $15.00 – $18.75/hour (based on experience)
- Health and life insurance options
- 401(k) with company match
- Paid time off and holidays
- Eligibility for Public Service Loan Forgiveness
- Opportunity to make a meaningful impact in your community ________________________________________ Why Join Us?
Your work directly supports the well-being of animals and the people who love them. You’re not just answering calls, you’re helping create better outcomes for pets and families every single day.