- Courteously and promptly greet customers, determine needs, and handle customer requests or direct to appropriate personnel.
- Answer telephone using excellent customer service telephone skills,
- Log Cashiers Checks to BAM as needed.
- Retrieve daily reports and distribute to officers in a timely manner.
- Perform daily overdraft report processing for branch.
- Daily mail retrieval and processing.
- Open and service deposit accounts. Handle customer inquiries and other customer services as needed (example: wire transfers, account transfers, service charges, ordering checks, etc.)
- Serve as paying and receiving teller - Receive deposits and loan payments, cash checks and ensure that all transactions are properly processed through Horizon Teller.
- Back up loan assistant as needed
- Frontline liaison with customers needing to see a bank officer
- Work with branch loan assistant in scheduling daily appointments with branch officers
- Assist customers with consumer loan applications and obtaining credit reports and other loan-related functions when loan assistant is not available
- Branch Administrative Responsibilities
a. Order all supplies for the branch as needed
b. Open and close office by following established security procedures
c. Perform general secretarial/etc. duties as required
d. Balance cash vault as required and monitor cash needs for office
- Any and all other duties or special projects as assigned. The responsibilities and duties of this position are subject to change without prior notice as the needs and/or circumstances of the bank change.
Qualifications
- High School Diploma or equivalent required
- A minimum of at least two (2) years of banking experience, preferably frontline customer service and/or teller or three years experience in customer service or office environment
- Must be detailed oriented/organized
- Must be able to multitask and follow-up with minimal supervision
- Ability to prioritize daily work flows
- Positive attitude
- Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel
- Customer service oriented
- Excellent communications skills, written and verbal
- Perform well while meeting deadlines in a fast-paced environment