Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Work You’ll Do As a Senior Consultant, Functional Transformation on the Sales & Service team, you will be responsible for:
- Lead discovery workshops and stakeholder interviews to define industry-engagement needs, document current-state processes, and establish desired outcomes.
- Document future-state processes and translate findings into prioritized Salesforce functional requirements, epics, user stories, and acceptance criteria.
- Refine the Salesforce backlog with product owners and program stakeholders, and partner with Salesforce architects, administrators, developers, user experience (UX), and quality assurance (QA) teams to deliver capabilities aligned to the product vision.
- Advise on Salesforce Sales Cloud and Service Cloud configuration and functional design, including workflows, automation, permissions, and reporting.
- Develop test scenarios and test scripts; coordinate user acceptance testing (UAT); and support release readiness.
- Facilitate Agile ceremonies; track decisions, risks, dependencies, and blockers; and support adoption through demonstrations, process documentation, training, and go-live activities.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The Team Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.
Qualifications
Required:
- Bachelor’s degree
- Salesforce Certified Platform Administrator
- 4+ years of Salesforce and business systems experience, including Salesforce Sales Cloud and Service Cloud solution design, Salesforce implementation, administration, and application configuration.
- 1+ years of experience delivering federal applications; facilitating discovery workshops and stakeholder interviews; and documenting future-state processes.
- 1+ years of experience translating business needs into prioritized Salesforce functional requirements, epics, user stories, and acceptance criteria, and using Jira to manage backlogs with business and technical teams.
- 1+ years of experience developing test scenarios and test scripts, coordinating user acceptance testing (UAT), and supporting release readiness.
- Ability to travel 0–25%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Active Secret clearance required.
Preferred:
- Experience supporting customer relationship management (CRM) solutions and external-facing industry portals.
- Experience supporting adoption through product demonstrations, process documentation, training, and go-live activities.
- Experience partnering with Salesforce architects, administrators, developers, user experience, and quality assurance teams during product delivery.
- Experience using Anthropic Claude Code
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
