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Customer Strategy Senior Consultant

Deloitte US · Atlanta, GA, United States · Austin, TX, United States · Baltimore, MD, United States · Boston, MA, United States · Charlotte, NC, United States · Chicago, IL, United States · Cincinnati, OH, United States · Cleveland, OH, United States · Columbus, OH, United States · Dallas, TX, United States · Denver, CO, United States · Detroit, MI, United States · Hartford, CT, United States · Houston, TX, United States · Indianapolis, IN, United States · Jacksonville, FL, United States · Kansas City, MO, United States · Las Vegas, NV, United States · Los Angeles, CA, United States · McLean, VA, United States · Miami, FL, United States · Milwaukee, WI, United States · Minneapolis, MN, United States · Morristown, NJ, United States · Nashville, TN, United States · New Orleans, LA, United States · NY, United States · Philadelphia, PA, United States · Pittsburgh, PA, United States · Portland, OR, United States · Raleigh, NC, United States · Richmond, VA, United States · Sacramento, CA, United States · San Diego, CA, United States · San Francisco, CA, United States · San Jose, CA, United States · Seattle, WA, United States · St. Louis, MO, United States · Stamford, CT, United States · Tampa, FL, United States · Tempe, AZ, United States

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Deloitte US

Customer Strategy Senior Consultant

Atlanta, GA, United States
Austin, TX, United States
Baltimore, MD, United States
Boston, MA, United States
Charlotte, NC, United States
Chicago, IL, United States
Cincinnati, OH, United States
Cleveland, OH, United States
Columbus, OH, United States
Dallas, TX, United States
Denver, CO, United States
Detroit, MI, United States
Hartford, CT, United States
Houston, TX, United States
Indianapolis, IN, United States
Jacksonville, FL, United States
Kansas City, MO, United States
Las Vegas, NV, United States
Los Angeles, CA, United States
McLean, VA, United States
Miami, FL, United States
Milwaukee, WI, United States
Minneapolis, MN, United States
Morristown, NJ, United States
Nashville, TN, United States
New Orleans, LA, United States
NY, United States
Philadelphia, PA, United States
Pittsburgh, PA, United States
Portland, OR, United States
Raleigh, NC, United States
Richmond, VA, United States
Sacramento, CA, United States
San Diego, CA, United States
San Francisco, CA, United States
San Jose, CA, United States
Seattle, WA, United States
St. Louis, MO, United States
Stamford, CT, United States
Tampa, FL, United States
Tempe, AZ, United States

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Job details

Apply by: Jan 30, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Support Deloitte’s Customer Strategy and Design practice by helping clients shape initiatives that improve customer experience, operating effectiveness, and commercial outcomes. In this role, you will contribute to strategy development and cross-functional delivery efforts across marketing/agency, customer, and digital/product development programs. The ideal candidate brings 2+ years of experience in consulting and customer strategy within marketing and/or digital transformations, along with the ability to analyze problems, structure recommendations, and support implementation. Recruiting for this role ends on January 30, 2027 Work you'll do As a Senior Consultant, Strategy, Growth, and Transformation on the Customer Strategy and Design team, you will be responsible for…

Supporting customer strategy, marketing or digital transformation, and/or product strategy engagements
Conducting research, synthesize data, and develop insights related to customer strategy, channel performance, campaign operations, and experience design
Creating client-ready deliverables, including presentations, process maps, business cases, journey maps, and implementation plans
Collaborating with cross-functional teams to support recommendations on customer experience improvements, while showcasing business value
Assist with workstream management, stakeholder coordination, and execution of project deliverables across multiple priorities

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The team Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital. We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client agendas. Our team includes business strategists, operations experts, designers, and technologists focused on customer-centered solutions. We specialize in customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics. Join us to drive impactful customer experiences and market success.

Qualifications

Required:

4+ years of experience in supporting customer strategy, marketing, digital transformation or product strategy in a client serving environment
4+ years of experience working with cross-functional stakeholders across strategy, marketing, product, operations, and technology
3+ years of experience with customer journey mapping, service design, or channel strategy
Bachelor’s degree
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Experience with operating model design, process improvement, or organizational transformation
Experience with GenAI / Agentic in day-to-day work processes
Experience with customer analytics, segmentation, or go-to-market strategy
Industry experience in one or more for the following: Healthcare, Life Sciences, Consumer, FSI

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 – $252,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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More about this job

Skills

Research
Presentation skills
Customer experience
Work independently
Communication skills
Attention to detail
Interpersonal skills
Meet deadlines
Customer segmentation
UX design
Process improvement

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