PRIMANRY FUNCTION: The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service customers.
ESSENTIAL JOB FUNCTION/DUTIES:
- Meet and greet service customers promptly in a professional and courteous manner.
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
- Meet requirements of the state and federal law for automobile repair and consumer protection.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
MINIMUM WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS:
- Two years of previous experience as a service advisor.
- Must be a customer-oriented, self-motivated team player.
- Professional appearance and work ethic.
- Outstanding communication skills in both verbal and written.
- High School Diploma or GED required.
- Must have a valid driver's license.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Periods of both sitting and standing.
- Must be able to lift up to 30 pounds occasionally
EMPLOYEE REQUIREMENTS:
Compliance with all policies of the company including without limitation the Employee Handbook, Code of Conduct, Electronic Information Policy, and Confidentiality Agreement. This job description in no way states or implies that these are the only duties to be performed. This position is expected to follow other job-related instructions and duties.