Key Responsibilities
Quality Operations & Customer Support
• Supervise and support Quality Team Leaders, Technicians, and associates to ensure efficient daily operations.
• Serve as a primary communication liaison between JSC, Honda, BMW, and third-party quality representatives.
• Investigate internal and external quality concerns, identify root causes, and implement effective corrective actions.
• Coordinate customer-site containment, inspection, repair, and requalification activities.
• Lead customer requalification audits, including Honda, BMW, and Voestalpine requirements.
• Prepare daily quality reports and monthly performance summaries, including root cause analysis and countermeasures.
Quality Management & Continuous Improvement
• Implement, monitor, and enforce quality policies, procedures, and standard operating procedures (SOPs).
• Issue quality alerts and communicate corrective actions for internal and external quality concerns.
• Monitor inspection processes, statistical quality data, and corrective action effectiveness.
• Develop and update quality work instructions, inspection procedures, and process improvements.
• Support continuous improvement initiatives to reduce defects, improve efficiency, and maintain customer satisfaction.
Leadership & Training
• Lead, coach, and develop Quality Team Leaders and Technicians to achieve departmental objectives.
• Coordinate associate schedules, job assignments, and training to support production requirements.
• Ensure associates are properly trained on quality standards, inspection procedures, and safety requirements.
• Promote a culture of accountability, teamwork, safety, and continuous improvement.
Qualifications
Required:
• High school diploma or equivalent.
• Associate degree or at least 2 years of relevant quality or manufacturing experience.
• Minimum of 2 years of supervisory or leadership experience.
• Experience using coordinate measuring machines (CMM) and precision measurement instruments, including calipers and micrometers.
• Strong problem-solving, communication, organizational, and leadership skills.
• Ability to investigate quality concerns, identify root causes, and implement corrective actions.
• Willingness to travel to customer locations as needed.
Preferred:
• Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related field.
• Experience in automotive manufacturing quality assurance.
• Knowledge of IATF 16949 (formerly TS 16949) quality management standards.
• Experience with CATIA V4/V5.
• Familiarity with customer audits, quality containment, statistical process control, and continuous improvement methodologies.
Physical & Work Environment
• Ability to work in a manufacturing environment with moving machinery, sharp objects, and elevated noise levels.
• Ability to stand, walk, bend, kneel, and climb as required.
• Ability to occasionally lift up to 50 pounds.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Why Join JSC?
At Jefferson Southern Corporation, we are committed to manufacturing excellence, teamwork, and continuous improvement. We offer a competitive benefits package, opportunities for professional growth, and the chance to develop your leadership skills while supporting major automotive customers.