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Service Advisor / Customer ServiceDean Honda, Pleasant Hills Dean Honda is searching for a professional customer service representative who can provide customers with an exceptional experience when they bring their vehicle in for service. This is a customer-facing position, so we’re looking for someone who has an up-beat and positive personality! We are willing to train the right person. This is an opportunity to build a great career without a college degree or secondary education in automotive training. Read below for more details about the position.
Responsibilities include:
- Maintaining detailed documentation of work being performed on customer vehicles.
- Create repair orders with all necessary vehicle and customer information.
- Communicate with fellow employees (parts personnel, technicians, etc.) to effectively manage the service process.
- Clearly communicate to the customer the multi-point inspection results and make appropriate/necessary recommendations to the customer.
- Provide an exceptional customer experience to ALL customers of Dean Honda by keeping customers updated on repair timelines and explanation of repairs.
- Keep up to date with all factory technical service bulletins and campaigns; and complete all necessary manufacturer training.
- Abide by Pennsylvania and Honda service and repair standards.
- Recognize job-building opportunities while always keeping the customers’ best interest in mind.
Certifications/requirements:
- Excellent work ethic, positive attitude and dependability.
- Experience at a dealership and/or independent repair facility preferred, but not required. We are willing to train the right person!
- Basic computer skills - ability to navigate various websites and software programs.
- Fluent typing skills.
- Organizational skills with the ability to multi-task.
- Attention to details (i.e. following up with customers and maintaining work order timelines).
- Honda vehicle experience helpful, but not required.
- DealerTrack DMS experience helpful, but not required.
- Valid driver's license and responsible driving record.
- Ability to pass a pre-employment background check and drug screen.
Earning potential: $50,000 to $90,000 /year (compensation is structured as a base salary + commission)
Benefits:
- Reasonable work schedule with approximately 48 hours/week
- Medical, vision, and dental (available after 60-day probation period)
- Additional voluntary benefits
- 401K retirement program with percentage match (available after 90-day probation period)
- Paid vacation and sick time off (after 90-day probation period)
- Access to discounts on consumer products through an online employee portal
- Access to an Employee Assistance Program to help you navigate non-work-related changes happening in your life
- Access to a health advocate to help you navigate the healthcare system (if enrolled in Dean Honda’s medical plan)
- Employee discounts on vehicles, service and parts
All qualified applicants are encouraged to apply. Dean Honda is an equal opportunity employer.