Technician Description and Duties Ability to diagnose and/or trouble shoot all appliances Repair and replace any defective part and/or component found in appliance Ability to perform regular maintenance on all appliances which may including installing and uninstalling appliances and/or lifting or moving appliances Instruct customers on how to operate the appliance properly Provide dispatcher with accurate part numbers needed to complete the repair of the appliance Keeping record of what was performed, on each job which includes initialing all appliances worked on in the shop for resale Prepare bill and/or estimates for customers that are not covered under warranty Be able to maintain accurate records of the repairs, number of working hours, and the invoices generated for the repairs Forwards information by receiving and distributing communications Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Be detail oriented and be able to accurately identify the problems associated with it Be customer oriented and have excellent communication skills to be able to explain the diagnose along with recommendation of repair to the customers who have little or no knowledge about the technical specifications Display enthusiasm, good attitude, trustworthiness, personal integrity, honesty, and a professional appearance. Maintain a clean work area including the shop, vehicles, and customers home. Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through written and verbal communication. Have a technical aptitude and should be updated with latest developments in the related field Maintain good driving record Assume any additional duties that may be assigned.