Description Join an Amazing Team at Davinci Virtual!
Davinci Virtual is the leading global provider of business addresses, live answering services, and meeting spaces. We’re a fast-growing, fulfillment-driven company known for our innovative solutions and exceptional service - and we’re looking for friendly, energetic people to join our team!
As a Virtual Client Specialist, you are the voice of our company. You’ll handle inbound calls on behalf of Davinci’s clients while providing warm, professional, top-notch customer support. After completing in-person training at our Midvale office, you’ll work fully from home - no commute, no dress code, all comfort. (You’ll just need reliable internet and a quiet workspace.) If you're enthusiastic, customer-focused, and excited about growing with an incredible team, this may be the perfect fit for you!
What We Offer:
Competitive Pay & Bonuses
- $16/hr. to start
- New-hire bonuses at 3 months and 9 months
- Lots of opportunity for advancement
Exceptional Benefits (Seriously Amazing!)
- 100% employer-paid Medical, Dental, and Vision for employees
- Affordable family plans
- HSA, FSA, and Dependent Care FSA options
- Employer-paid life insurance, short-term disability, and long-term disability
Rewards & Recognition Program – Nectar
Earn points from peers, leaders, and HR that you can redeem for:
- Bonuses added to your paycheck
- Extra paid time off
- Amazon items or gift cards
Work-From-Home Flexibility
- After training, work fully remote
- Supportive team and leadership
- Opportunities for professional development and leadership training
What You'll Do:
- Answer inbound calls accurately, efficiently, and with a great attitude
- Provide outstanding customer service on every call
- Navigate client instructions, websites, schedules, and tools with confidence
- Send professional, well-written emails as needed
- Meet call quality, accuracy, and answer-time standards
- Communicate effectively with coworkers, leaders, and clients
- Review team stats daily and strive to meet goals
- Follow department procedures, policies, and workflows
- Contribute to team culture and be a positive, supportive teammate
Grow With Us – Professional Development:
- Participate in leadership and personal development programs
- Bring forward ideas to improve processes and the customer experience
- Commit to achieving team and company goals
- Continuously learn new tools and skills
Requirements
What You Need:
- High School diploma
- 40+ WPM typing speed
- Excellent written and verbal English skills
- Customer service experience
- Proficiency with Microsoft Office, Outlook, Internet, and Windows
- Reliable high-speed internet for WFH
- Backup location in case of outages (or ability to work occasionally from our office)
Preferred Traits:
- Team player with strong communication
- Problem-solving and conflict-resolution skills
- Motivated, tech-savvy, and eager to learn
- Organized, focused, and adaptable
- Consistent and dependable attendance
- Professional presentation Working Conditions
- Quiet, distraction-free home workspace
- Frequent use of phone and computer systems
- Must be able to sit at a desk for most of the shift
- Minimal physical effort required All job offers are contingent upon passing a background check, including verification of past employment, education, and criminal records as permitted by law.