Field Engineer - #44446-SIDA Boston, MA
Pay Range: $28-$31.99 Benefits: Medical, Vision, Dental, 401K
Position Overview
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
Responsibilities
Provide service and customer support during field visits or dispatches. Diagnose errors or technical problems and determine proper solutions. Produce timely and detailed service reports. Document processes. Collect and analyze performance data to provide technical assistance. Tie workflow to schedule. Accurately document solutions related to complex issues. Create workaround procedures when standard procedures have failed and ensure issues are resolved. Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers. Build positive relationships with customers.
Required Skills & Qualifications Ability to use a ladder. Airline operational knowledge a plus. Familiarity with network cable management, tracing, and mapping. Hardware deployment experience. Proficiency in Windows and iOS operating systems. Good verbal and written communication Mid (37 years). A+ / Cable Management Mid (37 years). Hardware Deployment Mid (37 years). Network Infrastructure & Deployment Junior (03 years). Good customer service and team player Mid (37 years).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.