Field Engineer Contract/ Contract to Hire Detroit,MI
Pay: $28-$31.99 + Benefits(Meidcal, Vision, Dental, 401K) Job Summary Responsible for a broad range of operational support activities and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure across office environments, reservation centers, and airport locations.
Essential Responsibilities:
- Provide implementation and support for desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment, including kiosks and Information Display Systems.
- Maintain and update asset management systems.
- Provide on-site and on-call support in a 24x7x365 environment, as needed.
- Perform physical relocation of IT infrastructure devices as specified in Service Requests, including:
- PC workstations
- Peripheral devices
- Telephones
- Network routers
- Airport-specific devices
- Perform upgrade services, including adding or changing workgroup computers, peripherals, and software, as specified in Service Requests.
- Verify assets in accordance with policies prior to relocation.
- Troubleshoot and resolve hardware and software issues supported by Field Operations.
- Communicate and coordinate with Field Planning and Project Management teams.
- Conduct research, provide input into work orders, and occasionally assist with site surveys.
- Perform preventive maintenance on operational devices.
- Coordinate services with external vendors.
- Install, customize, maintain, test, and troubleshoot operating systems and other system software.
- Provide technical support to enterprise users as needed.
- Configure, install, maintain, test, and troubleshoot hardware systems.
Qualifications:
- Basic knowledge of networking, servers, and common applications such as Microsoft Office and Outlook.
- Basic knowledge of Wi-Fi and mobility technologies.
- Strong hardware and software troubleshooting skills.
- Knowledge of computer peripherals and related equipment.
- A+ Certification is preferred, or equivalent hands-on experience.
- Must be able to regularly move equipment weighing at least 30 pounds.
- Ability to provide on-site and on-call 24x7x365 support, as required.
- Must possess a valid driver's license.
- Previous airline industry experience is preferred.
- Ability to work effectively within a team environment.
- Must be willing to travel overnight when required.
Required Skills & Experience:
Skill
Experience Level
Computer Hardware Troubleshooting
Mid-Level -- 3--7 Years
Configure, Install, and Test Hardware/Systems
Mid-Level -- 3--7 Years
Network Support
Junior -- 0--3 Years
Asset Management
Mid-Level -- 3--7 Years
Project Management Organization Support
Junior-Level
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