Overview
The Operations Coordinator is a critical role designed to support business leadership in managing and executing organizational initiatives. This role focuses on ensuring the smooth execution of operational tasks, facilitating cross-departmental coordination, and maintaining project workflows. The Operations Coordinator will play a hands-on role in streamlining processes, tracking key performance indicators (KPIs), and driving operational efficiency across the organization. Required scheduled is Monday - Friday, 9:00 am - 5:00 pm.
The ideal candidate will excel in organizational skills, project coordination, and problem-solving, working closely with teams across all departments to ensure successful execution of business priorities.
Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294
- Location: Bethesda, MD; onsite
- Working Hours: 9:00 AM to 3:00 PM (part-time)
- Travel: Yes (0 - 5%)
- Salary Range: $20-$25/hour
Responsibilities
Operational Support
- Assist in the development, implementation, and monitoring of operational processes to enhance efficiency and consistency.
- Provide administrative and logistical support for projects and initiatives, ensuring all deliverables are completed on time.
- Act as a resource for department heads and team members to resolve operational challenges and improve workflows.
Project Coordination
- Support business needs in managing projects by creating schedules, tracking progress, and ensuring deadlines are met.
- Coordinate with cross-functional teams to gather information, provide updates, and maintain clear communication across stakeholders.
- Prepare project documentation, including meeting notes, progress reports, and risk assessments.
KPI Tracking and Reporting
- Assist in tracking key performance indicators (KPIs) to measure the success of initiatives and operations.
- Create and maintain reports and dashboards that provide insights into performance and progress.
- Identify trends and opportunities for improvement through data analysis and present findings to leadership.
Cross-Departmental Coordination
- Serve as a point of contact for interdepartmental communications, ensuring alignment and accountability.
- Facilitate meetings and coordinate activities between teams to maintain momentum on operational initiatives.
- Assist in standardizing processes across departments to promote consistency and efficiency.
Process Improvement
- Identify inefficiencies in current workflows and recommend solutions for improvement.
- Support the implementation of new tools, systems, and technologies to streamline operations.
- Monitor and evaluate the success of process changes, adjusting as needed.
Qualifications
Education
- A Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred, though equivalent professional experience will be considered.
Experience
- 2+ years of experience in operations, project coordination, or a related field.
- Prior experience in cross-functional roles is a plus.
Technical Skills
- Proficiency in project management tools (e.g., Asana, Monday.com, MS Project) is a plus.
- Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) and reporting tools.
Core Competencies
- Exceptional Organizational and Time Management Skills
- Strong Communication and Interpersonal Skills
- Detail-Oriented with the Ability to Manage Multiple Priorities
- Problem-Solving and Process Improvement Expertise
Key Performance Indicators (KPIs) for the Role
- Timely completion of assigned tasks and project deliverables.
- Maintenance of accurate and up-to-date reporting tools and dashboards.
- Demonstrated improvement in operational processes and workflows.
- Effective facilitation of cross-departmental communication and alignment
