Description
Luxford Living is seeking a motivated, results-driven Remote Collections Specialist to join our corporate team in Ramsey, NJ. This position will support our portfolio of approximately 25 multifamily properties across multiple states.
The Remote Collections Specialist will be responsible for managing resident delinquency accounts across the portfolio, conducting collection outreach, following up on outstanding balances, and working closely with on-site property teams to improve collections and reduce delinquency.
Although this position supports properties remotely across multiple states, the role is based out of our Ramsey, NJ headquarters and is not a work-from-home position.
Key Responsibilities
- Manage delinquency accounts across a portfolio of multifamily properties in multiple states.
- Conduct high-volume outbound collection calls, emails, and text messages to residents with outstanding balances.
- Follow up consistently with residents regarding overdue rent, fees, and other outstanding charges.
- Work with residents to secure payments and establish payment arrangements when appropriate and authorized.
- Review delinquency reports, identify priority accounts, and develop follow-up strategies.
- Maintain accurate and detailed records of all collection activity, resident communications, and payment commitments.
- Partner with Property Managers, Regional Vice Presidents, and the corporate team to address delinquency issues.
- Monitor broken payment arrangements and follow up on missed commitments.
- Coordinate documentation and next steps for accounts requiring escalation or legal action.
- Utilize CRM and property management systems to track collection activity and monitor results.
- Meet established collection goals and help improve overall portfolio performance.
Requirements
Qualifications
- Previous experience in collections, accounts receivable, property management, or a related field preferred.
- Strong verbal and written communication skills.
- Comfortable making a high volume of outbound calls and having difficult financial conversations.
- Strong negotiation, problem-solving, and customer service skills.
- Ability to remain professional, persistent, and solution-oriented.
- Excellent organizational skills and attention to detail.
- Proficient in Microsoft Office, Google Workspace, and CRM/property management software.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Bilingual in Spanish is a plus.
What We Offer
- Competitive salary with potential performance-based bonuses.
- Medical, dental, and vision insurance.
- Paid vacation, sick time, and holidays.
- Free life insurance and short-term disability.
- Paid maternity and paternity leave.
- Employee housing discounts.
- Employee recognition programs and company events.
- Professional development, mentorship, and training opportunities.
- Schooling reimbursement.
- Opportunities for internal advancement and career growth.
Compensation: $18/hour
