At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.
Job Summary
The Care Coordinator Specialist (CCS) will conduct community education regarding opportunities to obtain health care services through affordable public programs and community health center services. They conduct public program enrollment and application assistance, as
well as timely and thorough follow-up and assist the applicant to overcome barriers within the defined guidelines. As directed, participates in events, gives presentations and conducts one-on-one orientation. The CCS may assist with the new patient registration as part of the application process. They educate families and individuals as to the retention and utilization of benefits and educate families on the importance of preventive health. They participate in fairs and other community events.
Supervisory Responsibilities: None
Essential Duties/Responsibilities
- Demonstrate thorough knowledge of available public funded programs including but not limited to Covered California, Medi-Cal, MCAP, Family PACT, EWC, BCCTP, Sliding Fee, CPE, Presumptive Eligibility Programs and others as determined appropriate
- Conduct presentations at various community sites including at schools, churches, food banks, work sites, WIC offices, and other community-based organizations, and represent DAP Health at health fairs and community events as assigned.
- Conduct enrollment and application assistance for public programs, thoroughly assess low to moderate income families for qualifications, promote program application as an opportunity for healthcare coverage and assist with applications for the sliding fee scale
- Accurately complete patient registration when indicated for new patients, including demographic information and household assessment, and maintain accurate and current information in the practice management system when there are changes in eligibility
- Provide assistance and help families or individuals who face access, utilization/service,or retention (staying in the program) problems. Communicate effectively with program representatives and eligibility workers to identify an intervention that assists the applicant in the resolution of limiting barriers to eligibility. Assist applicants in resolvingcommunication barriers regarding eligibility by conducting three-way phone calls, contacting the appropriate agency, and educating the applicant as to the required documentation
- Provide extensive follow-up/case management to confirm enrollments to programs, ensure utilization of services, and retention of benefits/coverage
- Facilitate access to healthcare services by informing the applicants of their benefits and services available to them
- Assist patients in understanding preventive health and facilitate coordination of appointments within the organization
- Assist families with health plan enrollment or transfer of primary physician
- Identify newborn infants that may be eligible for Medi-Cal and assist with expedited enrollment
- Submit reports of work completed on a daily, weekly, and/or monthly basis as requested by management
- Maintain monthly compliance on programs and Sliding Fee audits
- Perform other duties as assigned
Qualifications
Required Skills/Abilities
- Excellent oral and written communication skills
- Bilingual in Spanish/English preferred
- Demonstrated excellent interpersonal communication and presentation skills
- Understanding of diverse populations demonstrating compassion and understanding
- Excellent organizational skills in independently managing workload
- Attention to detail required for tracking cases and following up with clients on a timely basis
- Ability to multi-task and handle multiple cases
- Team player – willing to learn, assist, and help other team members as required
- Demonstrate genuine concern as to the health care and social wellbeing of all people
- Ability to use office equipment, i.e. copier, fax, credit card
- Ability to use the computer, spreadsheet, e-mail, internet, the practice management software, and others as trained to utilize
- Basic math skills and ability to handle cash
- Demonstrate thorough knowledge of all software programs and practice management system used to perform the above responsibilities
Education and Experience
- Current CEC certification
- 1-2 years of experience in the health care or social service industry preferred
- Current BLS certification obtained through the American Heart Association or American Red Cross
Working Conditions/Physical Requirements
- This position is on-site at a DAP Health clinic
- This job operates in an office setting and requires frequent times of sitting, standing, repetitive motion, and talking
- Requires current and valid driver’s license and current personal auto insurance
- Able to travel to DAP Health locations throughout San Diego and Riverside
- Ability to lift up to 50 pounds and move from place to place
- Ensures compliance with policies and procedures related to safe work practices
