Benefits:
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free uniforms
Job Title: Assistant General Manager
Location: Norwalk, CT
Position Type: Full-time/Part Time
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Position Overview We are seeking a motivated and experienced Assistant General Manager (AGM) to join our dynamic gym team. The AGM will play a key leadership role in overseeing the day-to-day operations of the facility, ensuring an exceptional member experience, and helping drive the gym’s overall success. This individual will work closely with the General Manager to manage staff, maintain operational standards, and support business growth, while promoting a culture of fitness, wellness, and customer satisfaction.
Key Responsibilities:
- Operational Leadership:
- Assist in overseeing the daily operations of the gym, ensuring it runs smoothly and efficiently.
- Monitor and maintain cleanliness, safety, and organization of the gym to provide a high-quality environment for members.
- Manage and enforce gym policies and procedures to ensure a consistent experience for all members.
- Staff Management:
- Supervise and support gym staff, including personal trainers, fitness instructors, and front desk personnel.
- Assist in the hiring, onboarding, training, and scheduling of staff to ensure adequate coverage and a positive work environment.
- Conduct regular performance reviews, offer feedback, and provide coaching to improve staff performance and professional development.
- Member Experience:
- Ensure that members have a positive experience by addressing their needs, concerns, and inquiries in a timely and professional manner.
- Handle member complaints or issues with empathy and professionalism, working toward effective resolutions.
- Implement strategies to improve member retention and satisfaction, fostering a welcoming and motivating atmosphere.
Sales & Marketing Support:
- Support the General Manager in achieving membership sales goals, including conducting tours, promoting membership packages, and assisting with lead generation and conversion.
- Help implement and promote marketing initiatives and special events to increase brand awareness and engagement.
Financial Oversight:
- Assist in managing the gym’s budget and financials, including monitoring expenses, payroll, and inventory control.
- Contribute to cost-control initiatives and ensure that revenue targets are met through effective management and promotion of memberships and services.
Compliance & Safety:
- Ensure all gym facilities are in compliance with health and safety regulations.
- Monitor and enforce gym safety protocols to prevent accidents and ensure the well-being of members and staff.
- Oversee emergency procedures and ensure the team is properly trained to respond to incidents.
Communication & Reporting:
- Maintain clear and consistent communication with the General Manager and other team members.
- Generate and review daily/weekly/monthly reports related to gym operations, membership metrics, and financial performance.
- Assist in preparing and presenting performance updates to senior management.
Qualifications:
Experience:
- Minimum of 2-3 years in a supervisory or management role, preferably in the fitness or hospitality industry.
- Experience in customer service, sales, and team management is highly desirable.
- Background in fitness training, health club management, or a related field is a plus.
Skills:
- Strong leadership and team-building skills, with the ability to motivate and inspire staff.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficient in using gym management software, point of sale (POS) systems, and Microsoft Office Suite.
Physical Requirements:
- Must be able to stand, walk, and occasionally lift or move equipment and supplies.
- Ability to work in a gym environment with varying temperatures and noise levels.
If you are passionate about fitness, leadership, and providing excellent service, we encourage you to apply and join our team!