We are looking for a customer-focused and organized professional to join our team and help deliver an exceptional service experience. In this role, you will serve as a key connection point between customers and the service department, ensuring clear communication, accurate repair order processing, and a smooth visit from start to finish. What You’ll Do
- Welcome customers and listen carefully to their vehicle concerns and service needs.
- Write accurate repair orders and document requested services, symptoms, and vehicle history.
- Communicate effectively with technicians to relay customer concerns and support proper diagnosis.
- Provide customers with clear updates on repair status, estimated completion times, and recommended services.
- Present maintenance and repair recommendations in a professional and helpful manner.
- Review invoices, explain completed work, and ensure customers understand the services performed.
- Coordinate service appointments and support efficient workflow within the service department.
- Handle questions, concerns, and follow-up communication with professionalism and care.
- Maintain accurate records and support warranty, recall, and maintenance processes as needed.
- Work closely with the service team to promote customer satisfaction and operational efficiency.
What We’re Looking For
- Strong customer service and communication skills.
- Ability to explain automotive service recommendations clearly and confidently.
- Excellent organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Basic understanding of automotive maintenance and repair processes preferred.
- Comfort working with service software, scheduling tools, and basic computer applications.
- Professional demeanor and a team-oriented approach.
- Ability to manage customer expectations while maintaining a positive experience.
Preferred Qualifications
- Previous experience in automotive service, dealership, or repair shop environments.
- Experience in a customer-facing role with responsibility for appointments, estimates, or sales support.
- Knowledge of vehicle systems, maintenance intervals, and common repair procedures.
What We Offer
- A collaborative work environment focused on quality service and customer satisfaction.
- Opportunities to grow your knowledge of the automotive industry.
- Training and support to help you succeed in the role.
- Competitive compensation and benefits, based on experience and location.
If you are detail-oriented, enjoy helping people, and thrive in a fast-paced automotive environment, we encourage you to apply.