CyberlinkASP is looking for a Technical Support Specialist to join our team in our Dallas office. This person will provide technical guidance and support to our business and customers. This will be a in office role with a salary range of 44K-48K per year The ideal candidate will have a quick avid learner, who enjoys troubleshooting and fixing various access issues.
Responsibilities:
- Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with engineers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements:
- High school diploma
- Technically savvy with strong time management skills
- Experience troubleshooting issues and achieving solutions
- The ability to calmy and professional explain to a non-technical person in a way they will understand simple issues and handle customer requests
Nice to Have
Microsoft Office Experience Office 365 Experience Citrix workspace experience A+ Certification 4 year College Diploma