The Opportunity For more than 45 years, CXtec has helped organizations maximize the value of their IT investments. As North America’s largest secondary market network hardware provider, we deliver innovative, cost-effective IT solutions that help businesses extend the life of their technology. Today, we continue to provide creative IT lifecycle management solutions to organizations of all sizes around the world. The ITAD Account Manager provides day-to-day account management and operational support across the ITAD team. Responsibilities include supporting purchase and order entry, opportunity and order follow-up, dormant and existing customer activity, and Sort & Settle reconciliation. The role works cross-functionally with ITAD sales and operations to ensure accurate, timely execution and a positive customer experience. The annual base salary range for this position is $60,000–$65,000.The actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location as well as other business and organizational needs. What You’ll Do Account Management & Sales Support
- Account Maintenance: Support Account Executives (AEs) with ABM activity requirements, including follow-ups on dormant accounts, existing accounts, and active sales opportunities.
- Profile & Order Management: Manage client profiles, optimize client utilization to maximize sales, and support the order entry process.
- Reporting & Forecasting: Manage sales orders and provide regular sales reports and forecasts to the management team.
Logistics & Client Relations
- Primary Point of Contact: Serve as the main contact for facilitating client logistics requests, maintaining direct communication with end-users through the day of pickup.
- Post-Pickup Care: Execute post-pickup follow-ups with both carriers and customers to ensure seamless service delivery.
Data & Operations Management
- Technical Data Entry: Handle part number creation and enter asset values into company systems.
- Job Tracking: Maintain client job trackers and manage outside partner requests (e.g., ERI, ReCloud, Guardian, Pivital) from initiation through final invoicing.
- Documentation: Assist in creating, completing, and auditing reports and Certificates of Destruction (CODs).
Collaboration & Communication
- Cross-Functional Liaison: Partner closely with Operations, Sales Support, and the ITAD team to ensure timely service execution and rapid issue resolution.
- Professional Alignment: Communicate professionally both internally and externally to bridge gaps across all business areas and exceed client needs.
Continuous Improvement & Culture
- Process Optimization: Proactively suggest improvements to existing systems, workflows, and procedures.
- Teamwork: Cultivate a positive, collaborative team environment and flexibly assume additional responsibilities as required.
What You Bring
- BS in Business or Sales Management or related degree.
- At least 1 years of sales experience selling or supporting hyper scale infrastructure users
- Must have ability to handle multiple software platforms simultaneously and organize a collaborative sale support process to increase efficiencies of ITAD program manager, ITAD Account AE’s and VP.
- Highly motivated with exceptional leadership and written/verbal communication skills.
- Excellent presentation, negotiation, and persuasion skills.
- Ability to manage a pipeline with multiple accounts and partners.
- Ability to work independently and use sound judgment in decision making with a results driven orientation.
- Ability to participate as a team member as well as a leader in a fast paced, team-oriented environment.
What We Offer
- Health insurance and prescription drug coverage
- Dental and Vision insurance
- Company-paid basic life and AD&D insurance and voluntary life options
- Company paid short and long-term disability and buy-up options
- Critical illness, accident and hospital indemnity insurance
- Flexible spending accounts
- Identity Theft & Fraud Protection
- Legal Insurance
- Pet insurance
- Traditional and Roth 401(k) retirement plan with company match
- Employee Assistance Program
- Tuition reimbursement
- Paid vacation, sick/personal days and holidays
All offers of employment are conditional upon the successful completion and passing of a background check and drug test. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, religion, pregnancy, reproductive health decisions, sexual orientation, protected veteran or military status, sex, disability, marital or familial status, domestic violence victim status, gender identity or expression, predisposing genetic characteristics, criminal history or any other legally protected class. CXtec is committed to maintaining a workplace free from discrimination and providing reasonable accommodations as required by law.