Job Summary:
We are seeking a dedicated and detail-oriented Customer Service Representative in contacting liable parties and arranging payment plans. This role involves providing accurate, up-to-date account information to parties regarding outstanding debts, working proactively to secure payments and/or efficient repayment plans, and ensuring that all payments and accounts are processed and recorded correctly. This is a fast-paced position that requires the ability to multitask and work efficiently under pressure.
Essential Duties and Responsibilities:
• Make over 125 outbound calls daily to debtors to clarify and communicate account status.
• Negotiate payment plans that lead to efficient and effective resolutions of outstanding debts.
• Provide excellent customer service with regular follow-ups and clear communication.
• Send letters and other mailings to liable parties informing them of debt and payment requirements.
• Log calls, emails, letters, and other actions taken to track the department's progress and efforts.
• Utilize tracking software to monitor account status and provide real-time updates.
• Perform other duties as assigned to support the team and department goals.
Qualifications:
To succeed in this role, an individual must be able to effectively carry out each of the essential duties. The following are the qualifications required:
• Strong phone etiquette with the ability to be persistent yet compassionate when dealing with customers.
• Previous customer service experience in any capacity that involves communication with customers over the phone.
• Comfortable making over 125 outbound calls daily.
• Experience with debt collection, particularly for amounts up to $30,000.
• Knowledge of various insurance and payer sources (e.g., Private Pay, Medicaid, Medicare).
• Proficiency in Microsoft Office Suite (Excel, Word, etc.) and the ability to quickly learn other software tools.
Additional Skills and Abilities:
• Exceptional communication and negotiation skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to stay motivated and persistent while maintaining professionalism.
• Ability to thrive in a fast-paced environment, managing multiple tasks efficiently.