Position Summary:
The LMS Administrator manages Cornerstone OnDemand to support Training, Quality, and Human Resources. The role oversees learning assignments, user access, testing, troubleshooting, reporting, and accurate training records.
Essential Functions:
- Collaboration- Partner with Training and Development, business partners, and Training Managers to configure learning assignments, assignment profiles, and user permissions. Coordinate with IT, HR, and the LMS vendor to maintain system access, integrations, updates, and technical reliability. Support vendor relationships, deliverables, and stakeholder reporting. Recommend learning solutions based on stakeholder feedback and system capabilities. Confirm audiences, assignment rules, deadlines, and approvals before launching training. Communicate progress, risks, delays, and unresolved issues promptly.
- Maintenance-Resolve LMS, course, assignment, access, and reporting issues, including service desk tickets through Synapse. Conduct and document end-to-end testing of new and modified learning assignments, groups, curricula, notifications, course launches, completion tracking, and relevant system changes before deployment; verify results in appropriate test environments, resolve defects, and confirm launch readiness. Administer LMS reporting, learner management, feature implementation, and course deployment. Maintain eLearning assets in Cornerstone. Validate learner records, assignment eligibility, enrollments, completions, certifications, and transcripts; correct discrepancies. Use documented pre-launch checks for large-scale assignments and obtain approvals when required.
- Management -Maintain Cornerstone expertise; track releases, test impacts, and communicate relevant changes. Evaluate updates for improvements and effects on existing processes. Serve as a Cornerstone subject matter expert and train or advise colleagues. Manage automated LMS emails, notifications, and reminders. Maintain current LMS procedures, testing records, configuration standards, and change logs. Recommend improvements to content management, workflows, user adoption, and automation. Support LMS governance with Training Managers. Prioritize support and launches; meet deadlines and verify work through completion.
- Content and Reporting- Upload, test, and deploy eLearning and documents; verify access and completion tracking. Coordinate LMS document updates with subject matter experts. Review deployed training materials regularly. Create clear, actionable LMS reports. Analyze training status and evaluation trends; recommend engagement improvements. Verify data accuracy before distributing compliance or critical reports.
- Users-Manage users, groups, assignment profiles, registrations, and standard/dynamic assignments; verify eligibility and results. Maintain rosters and learner transcripts. Maintain user roles and security permissions. Respond to learner questions, resolve issues, or refer them to appropriate support. Train users on basic LMS functions. Track requests through resolution and address recurring issues.
- Performs other duties as assigned.
Core Competencies:
- Creativity and Innovation
- Communications Skills
- Process Improvement & Best Practices
- Setting Priorities & Time Management
- Problem Solving and Decision-Making
- Planning /Organizing/Project Management
Job Specific Requirements:
- Proven experience in administering an LMS in enterprise environment
- Critical thinking, problem-solving, attention to detail, and judgment skills
- Service-oriented attitude and willingness to learn
- Good listening skills and patience to work with all types of employees
- Commitment to quality and detail-oriented
- Continuously strive for improved efficiency and effectiveness
- Demonstrated experience with problem-solving and critical thinking
- Enjoy working both independently, and with a team
- Provide support to learners on using the Learning Management System
- Provide audit support and subject matter expertise for global learning deployments and the LMS.
- Report on training compliance and training related KPIs