IT Assistant Level 1 (Provisional) - Information Technology
GENERAL DUTIES
IT Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically IT Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/.
CONTRACT TITLE
IT Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
The CUNY School of Medicine (CSOM) at The City College of New York (CCNY), is the only medical school in the City University of New York system. Our innovative curriculum allows students to complete both their undergraduate Bachelor of Science (B.S.) and Doctor of Medicine (M.D.) degrees in seven years. CSOM also offers a Master of Science degree in Physician Assistant Studies (P.A.). Our mission is to provide access to medical education to talented youth from social, ethnic, and racial backgrounds historically underrepresented in medicine and to develop health professionals committed to practicing in under-served communities with a special emphasis on primary care. It has a reputation for excellence that has earned national acclaim for performance and a broad network of clinical sites for clerkships.
The Office of Information Technology (OIT} is a vital component of the college's operation responsible for software applications, hardware support, telecommunications, media services, network infrastructure, instructional technologies, and information security. The OIT is committed to collaborating with the college community to provide excellent information technology products and services.
The Office of Information Technology is currently seeking an IT Assistant (Level 1). Reporting directly to the IT Senior Associate or designee, under general supervision with limited latitude for independent initiative and judgment, this position assists with routine operations associated with the IT Department in the resolution of the computer, network, and other issues. Duties include but are not limited to:
- Identifies problems related to computers and peripherals, network equipment and attempts to resolve them in a timely and satisfactory manner.
- Performs simple repairs such as replacement of PC components, peripherals, cables, and turning/adjusting of components to correct malfunctions.
- Installs and runs computer applications.
- Performs troubleshooting and resolution of server issues as necessary.
- Performs routine system operations and administration.
- Assist with installs of hardware, operating systems, and applications necessary for operations within the department and the college community.
- As directed, makes minor adjustments and implements routing technical updates (includes networks, operating systems and application software)
- Assists in deploying and ensuring preventative measures on the PC and Server environments.
- Assists in the deployment of university-wide programs and systems.
- Obtains proposals and quotes for hardware, software and projects from vendors.
- Maintains records, inventory, and documentation of technical equipment and systems and department-related information.
- Enters data into spreadsheets and other databases related to responsibilities.
- Informs superior of equipment or software requiring repairs or communications with external support provider and will follow through with such requirements to resolve issues.
- Maintains current knowledge of technology trends and offers feedback and recommendations to the department head.
- Maintains a professional demeanor in conducting tasks and providing support to end-users.
- Maintains and adheres to safety standards while performing tasks.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
Level 1
- A High School diploma or its educational equivalent from an accredited institution and two (2) years of full-time work experience in a computer or technology-related position; or
- An Associate’s degree from an accredited college or university and one (1) year of full-time work experience in a computer or technology-related position; or
- A Bachelor’s degree from an accredited college or university and six (6) months of full-time work experience in a computer or technology-related position; or
- A Bachelor’s degree in computer science or a related field from an accredited college or university.
Level 2
- A High School diploma or its educational equivalent from an accredited institution and three (3) years of full-time work experience in a computer or technology-related position; or
- An Associate’s degree from an accredited college or university and two (2) years of full-time work experience in a computer or technology-related position; or
- A Bachelor’s degree from an accredited college or university and eighteen (18) months of full-time work experience in a computer or technology-related position.
- A Bachelor’s degree from an accredited college or university in a computer related field and one (1) year of full-time work experience in a computer or technology-related position.
Level 3
- A High School diploma or its educational equivalent from an accredited institution and five (5) years of full-time work experience in a computer or technology-related position; or
- An Associate’s degree from an accredited college or university and four (4) years of full-time work experience in a computer or technology-related position; or
- A Bachelor’s degree from an accredited college or university and three (3) years and six (6) months of full-time work experience in a computer or technology-related position; or
- A Bachelor’s degree from an accredited college or university in a computer related field and three (3) years of full-time work experience in a computer or technology-related position.
English Language Proficiency: Demonstrated English language proficiency, including the ability to speak, read, write and understand English well enough to meet minimally acceptable performance standards set for job tasks.
CUNY considers full-time work to be at least 35 hours per week. Part-time experience of at least 20 hours per week may be prorated by half and credited instead of, but not in addition to, full-time experience during the same period (e.g., two month’s related work experience at 20-34 hours per week equate to one month’s full-time related work experience.) Part-time experience of fewer than 20 hours per week cannot receive any credit.
Note: A Motor Vehicle Driver License valid in the State of New York, may be required for certain positions. If you have moving violations, license suspension(s) or an accident record, you may be disqualified. If appointed to a position requiring a Motor Vehicle Driver License, this license must be maintained for the duration of your employment.
OTHER QUALIFICATIONS
Preferred Qualifications:
- Knowledge of scripting with PowerShell, Bash, or a similar scripting language.
- Working knowledge of Ethernet cable termination, T568A/T568B wiring standards, and basic cable testing tools.
- Knowledge of audio-visual equipment maintenance and repair.
- Knowledge of video conferencing tools.
COMPENSATION
New Hire: $56,565*
Incumbent Rate: $63,918
*Reflects a 13% salary suppression for the first 2 years of service.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID: 33067 or Title: IT Assistant Level 1. Select "Apply Now" and provide the requested information.
Applicants must provide a resume and cover letter.
NOTE: The IT Assistant vacancy is a provisional position, continued employment is contingent upon taking, passing the civil service examination when it is offered by City University of New York (CUNY) and being reachable on the eligibility list.
CLOSING DATE
Open until December 4, 2026
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 33067
Location: CUNY School of Medicine
Job Type: Full-Time