Position Summary
The Project Technician is responsible for the design, implementation, and support of cloud and on-premise infrastructure projects across client environments. This role plays a critical part in delivering scalable, secure, and efficient technology solutions, including Microsoft cloud platforms, networking, and security-focused initiatives.
This individual will work closely with project leadership and engineering teams to execute projects such as Microsoft 365 migrations, Azure/Entra ID implementations, network deployments, VLAN configurations, and security enhancements, ensuring successful delivery and a high-quality client experience.
Key Responsibilities
Project Design & Implementation
• Assist in the design and execution of cloud and on-premise solutions across client environments
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Support project delivery for:
• Microsoft 365 migrations (Exchange, Teams, SharePoint)
• Azure AD / Entra ID implementations
• Virtual Desktop Infrastructure (VDI) environments
• Backup and disaster recovery solutions
• Collaborate with Project Managers to build and execute detailed project plans
• Research and apply best practices for implementation, scalability, and security
Networking & Security
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Design and configure LAN/WAN environments, including:
• VLANs and network segmentation
• Routing and switching
• Firewall configuration and access control policies
• Implement and support secure network architectures aligned to business requirements
• Troubleshoot complex network and server-related issues
• Support secure remote access, VPNs, and mobile device connectivity
Cloud & Systems Engineering
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Deploy and manage:
• Microsoft 365 (Exchange, Teams, SharePoint)
• Entra ID / identity and access management
• Endpoint and mobile device management solutions
• Support Windows environments, server infrastructure, and hybrid cloud integrations
• Assist in cloud security implementations and policy enforcement
Client Support & Communication
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Communicate directly with clients regarding:
• Project timelines
• Progress updates
• Scheduled changes or outages
• Provide white-glove support during project execution and transitions
• Assist in developing business cases and recommending technology solutions that improve efficiency, scalability, and security
Advanced Troubleshooting & Escalation
• Troubleshoot and resolve advanced server, network, and cloud issues
• Provide escalation support to both proactive (project) and reactive (service desk) teams
• Document issues, solutions, and configurations in detail
• Deliver internal knowledge sharing and training on implemented solutions
Vendor & Solution Collaboration
• Work with third-party vendors and partners to resolve issues and deploy solutions
• Evaluate and recommend new technologies to enhance client environments
Technical Requirements
•
Strong understanding of:
• Networking (TCP/IP, VLANs, routing, switching, WAN/LAN)
• Network security principles and firewall configurations
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Experience with:
• Microsoft 365 (Exchange, Teams, SharePoint)
• Azure / Entra ID
• Windows Server environments
• Backup and disaster recovery solutions
•
Familiarity with:
• Remote access technologies (VPN, RDP, etc.)
• VOIP systems and mobile device management
• Ability to design and implement business-grade IT solutions and network architectures
Qualifications
• Bachelor's degree in Computer Science or related field (preferred)
• Experience in an MSP or project-based IT environment strongly preferred
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Strong ability to:
• Multi-task and manage competing priorities
• Adapt quickly in fast-paced environments
• Troubleshoot complex technical issues effectively
• Excellent communication, customer service, and interpersonal skills
• Self-motivated with a strong sense of ownership and accountability
Success Profile
• Strong project execution mindset with attention to detail
• Ability to work both independently and collaboratively
• Client-first mentality with strong communication skills
• Comfortable operating in structured, process-driven MSP environments