Overview
Want to work for one of the top Great Places to Work in Phoenix? Crest Insurance Group is hiring a Liability Manager.
Ready to step out of a high-volume caseload and into a more strategic role? We're looking for a Liability Manager with strong general liability adjusting experience to oversee claims, partner directly with carriers, and act as a liaison between the legal and risk management departments.
This is an excellent opportunity for a carrier or TPA adjuster looking to leverage their expertise in a more proactive, relationship-driven environment.
What You'll Do
- Manage and oversee general liability claims from first notice through resolution
- Partner with carriers, TPAs, and brokers to review reserves, strategy, and settlements
- Collaborate with defense counsel on litigated claims
- Lead monthly/quarterly claim reviews and drive improved outcomes
- Analyze loss trends and claim data to reduce exposure and cost
- Oversee workers' compensation claims and Return-to-Work program
- Support safety, OSHA compliance, and loss control initiatives
- Provide regular reporting and insights to leadership
- Maintain Safety Applications Manuals
What We're Looking For
- 3–5+ years of general liability claims adjusting experience (carrier or TPA preferred)
- Strong knowledge of coverage, investigation, reserving, and litigation management
- Experience handling moderate to complex liability claims
- Comfortable working with attorneys, brokers, and insurance partners
- Ability to analyze claims and influence outcomes-not just process them
- Advanced knowledge of State and Federal law pertaining to employment
- Ability to demonstrate confidentiality
- Excellent verbal and written communication
- Knowledge of MS Office Applications
Bonus If You Have:
- Industry designations (AIC, ARM, CPCU)
Why This Role Stands Out
- Move from handling claims to influencing strategy
- Lower volume, higher impact work
- Direct collaboration with carriers and leadership
- Opportunity to shape risk and claims programs