Our Beauty client is seeking an Ecommerce Operations Manager to join their team for the next 2 years, 40 hours/week. This role is hybrid onsite 3 days a week in Hudson Yards, NY, NY. Role SummaryThis role supports the US Luxe DTC business by owning and optimizing the end to end site experience across multiple brands. The position focuses on ecommerce operations, legal compliance, subscription program management, customer experience optimization, and cross functional project management. The role partners closely with internal teams and external CDMO partners to scale site features and drive customer satisfaction, retention, and sales through Salesforce Commerce Cloud.Top Must Have SkillsEcommerce operations experience supporting Direct- to-Consumer websitesStrong working knowledge of Salesforce Commerce Cloud merchandising and workflowsProven project management skills across multiple brands and stakeholdersAbility to analyze customer feedback and translate insights into actionable improvementsExperience managing subscription or auto replenishment programsAdditional QualificationsExperience supporting luxury or premium consumer brandsFamiliarity with legal and regulatory compliance for ecommerce sitesStrong communication and ticket management skillsComfort working with external partners and vendorsHighly organized with the ability to manage multiple initiatives in parallelResponsibilitiesMaintain legal compliance across all client sites by monitoring new rules and regulations, opening tickets, and updating legal copy as requiredManage and update evergreen auto replenishment and subscription programs across 8 brands to support retention and recurring revenueMonitor and analyze monthly customer feedback to identify trends, develop action plans, and resolve site issues that impact customer satisfaction and salesProject manage the ecommerce roadmap with CDMO partners to enable scalable site features across brandsExecute site enhancements such as cart, checkout, and merchandising updates through Salesforce Commerce CloudPartner with cross functional teams to ensure consistent, high quality site experiences across all brandsIn this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.BenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service. Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: Email your resume in Word to: meggan.sharma@jobalert.creativecircle.comPlease do NOT change the email subject line in any way. You must keep the JobID: : MS14-1985477 -- in the email subject line for your application to be considered.* Meggan Sharma - Recruiter, National Delivery For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States. This job was first posted by Creative Circle on 04/29/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.