A well-known beauty brand is seeking a dynamic and social-savvy Community Manager to serve as the voice of the brand across key social media platforms. This individual will engage directly with consumers, provide exceptional customer experiences, monitor social trends, and deliver insights that help shape engagement strategies and business decisions. The ideal candidate is passionate about beauty, lives in the social media ecosystem, and thrives in a fast-paced, consumer-focused environment. Responsibilities: * Serve as a Digital Beauty Advisor across TikTok, Instagram, Facebook, X, and other social platforms by engaging with consumers in a timely, professional, and brand-aligned manner. * Manage and support public-facing channels, including social media, ratings and reviews, and Q&A platforms. * Compose personalized responses that effectively address consumer inquiries, concerns, and feedback. * Follow social response guidelines and FAQ documentation for launches, campaigns, and key brand moments. * Escalate critical customer complaints and partner with internal teams to support issue resolution. * Provide engagement, content, and social strategy recommendations based on consumer feedback, sentiment, and emerging trends. * Identify opportunities to influence consumer purchasing decisions through meaningful brand interactions. * Attend trainings, meetings, and work sessions to stay current on products, launches, social strategies, and industry best practices. * Stay up to date on emerging social platforms, digital tools, and evolving trends within the beauty and social media landscape. * Monitor and maintain established response time, reply rate, customer satisfaction, and sentiment goals across all social channels. * Track and analyze personal performance metrics and KPIs using Sprinklr and other social management tools. * Maintain quality standards across all consumer interactions and communication channels. * Accurately document customer interactions, product issues, and consumer feedback within CRM systems to ensure data integrity. * Identify process improvement opportunities and recommend solutions that enhance customer experience and operational efficiency. * Document product concerns and trends in a manner that supports future product development and improvements. * Provide schedule flexibility, including availability to support weekend coverage as business needs require.Requirements: * Bachelor's degree or equivalent professional experience. * 2+ years of experience in community management, social media management, customer engagement, customer care, or a related field. * Experience managing and engaging with consumers across social media platforms, including TikTok, Instagram, Facebook, and X. * Strong written communication skills with the ability to adapt messaging and tone to diverse audiences. * Passion for beauty, skincare, cosmetics, or consumer lifestyle brands. * Experience using social media management, social listening, or engagement platforms, preferably Sprinklr. * Strong customer service and problem-solving skills with the ability to handle sensitive situations professionally. * Ability to analyze consumer feedback, social trends, and performance metrics to generate actionable insights. * Detail-oriented with strong organizational, multitasking, and time management skills. * Experience working with CRM platforms and documenting customer interactions accurately. * Ability to collaborate effectively across cross-functional teams and stakeholders. * Knowledge of current social media trends, platform updates, and digital engagement best practices. * Experience within the beauty, skincare, cosmetics, luxury retail, or consumer products industry is highly desirable. * Familiarity with social listening, sentiment analysis, and community-building strategies. * Ability to work in a fast-paced environment and adapt to evolving business needs. *