Craftech Industries, Inc. is a privately owned and operated custom plastic hardware manufacturing company. We pride ourselves in manufacturing top-quality molded and machined parts at competitive prices while offering exceptional customer service with our staff of qualified technicians. The mission of Craftech Industries, Inc. is to meet our customers requirements through technical guidance, process control, quality control, on-time delivery, customer service, and continuous improvement. Opens and updates customer accounts by recording information Provides technical data, responds to inquiries with product quotations, addresses customer requests related to quotations, samples, orders and expedites. Contract review, data entry of orders and order changes Resolves product problems by clarifying customer complaints, determining the cause and responding with the best solution. Occasional travel required Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Phone, Computer and General Office Skills (Data Entry, use of email, word processing, copier, fax, filing), Multitasking