About Cozey At Cozey, we’re all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.
Following the success of our flagship Toronto and Vancouver stores and several pop-ups, we're transforming our New York pop-up into a permanent flagship location, and we're looking for an exceptional Store Manager to lead it with ownership, operational rigor, and a customer-first mindset.
The mission of the Retail Store Manager at Cozey As a Cozey Store Manager, you are responsible for the visual appeal and operational excellence of the store. This is a hands-on leadership role reporting to the Director of Retail Strategy & Operations that blends people management, operational excellence, and customer experience. You will drive daily store performance, maintain world-class standards, and ensure that our physical retail experience aligns with Cozey’s brand values and business objectives.
What you'll be doing
- Lead day-to-day store operations, including scheduling, team coordination, floor set updates, and maintaining a high standard of store presentation.
- Ensure strong operational discipline, including accurate inventory management, coordination of shipments and transfers, vendor oversight, and budget awareness.
- Build, refine, and enforce simple, effective SOPs that support smooth, consistent, and scalable store operations.
- Track, analyze, and report sales and performance metrics, turning insights into concrete actions that improve conversion, average transaction value, and overall results.
- Drive sales performance through strong floor leadership, ensuring effective coverage, active selling behaviors, and a customer-first mindset across the team.
- Deliver an elevated and consistent customer experience, ensuring every interaction feels welcoming, personalized, and aligned with Cozey’s brand promise.
- Recruit, develop, and motivate a high-performing team, providing ongoing coaching, constructive feedback, and clear development paths.
We'd love to hear from you if you have
- 3–5+ years in a retail store leadership role with strong operational, team building, and customer service experience.
- A builder and doer - you love making systems better, solving problems, and rolling up your sleeves to get it done.
- Obsessed with organization, structure, and keeping operations humming.
- Comfortable with data and dashboards - you use numbers to coach, plan, and improve.
- A natural communicator and motivator, equally skilled at training, listening, and energizing a team.
- Passionate about interior design, retail innovation, and hospitality.
We care about you
- Competitive salary dependent upon experience and a comprehensive benefit package.
- Bonus program.
- Generous paid time off.
- Dynamic and inclusive work culture.
- Opportunity for career growth and development within a fast-growing start-up.
Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.