Security Account Manager – Garage Properties
Exempt | Salary | Full-Time
Position Summary
The Security Account Manager oversees daily operations, client satisfaction, and contract compliance for assigned garage property accounts. This role ensures high‑quality security service delivery, leads officer performance, maintains strong client relationships, and drives operational excellence across multiple locations. The Account Manager serves as the primary liaison between property leadership, security personnel, and the corporate office.
Key Responsibilities-
Client & Property Management
- Serve as the main point of contact for garage property clients, ensuring consistent communication and rapid issue resolution.
- Conduct regular site visits to evaluate service quality, officer performance, and adherence to post orders.
- Maintain strong professional relationships with property managers, ownership groups, and stakeholders.
- Identify operational gaps and recommend improvements to enhance safety, customer experience, and contract value.
Operational Leadership
- Oversee daily security operations, including scheduling, staffing, and coverage for all assigned garage properties.
- Ensure officers follow all post orders, safety protocols, and company policies.
- Conduct coaching, corrective action, and performance evaluations in partnership with HR.
- Lead incident response, reporting, and follow‑up for security events, emergencies, and escalations.
Compliance & Quality Assurance
- Ensure compliance with state regulations, company standards, and client contractual requirements.
- Maintain accurate documentation, including incident reports, daily activity logs, and training records.
- Monitor and enforce uniform standards, professional conduct, and customer‑service expectations.
- Support audits, inspections, and risk assessments to maintain a safe and compliant environment.
Staffing & Training
- Partner with HR and Recruiting to hire, onboard, and train security personnel for garage properties.
- Maintain staffing levels, manage call‑outs, and ensure reliable coverage across all shifts.
- Provide ongoing coaching, mentorship, and development for officers and supervisors.
Administrative & Financial Oversight
- Manage schedules, payroll accuracy, and overtime control for assigned accounts.
- Track budget performance, labor utilization, and contract profitability.
- Prepare weekly operational updates, monthly client reports, and performance metrics.
Qualifications
- 3+ years of security, law enforcement, or property operations experience; garage or residential portfolio experience preferred.
- 1+ year of leadership or supervisory experience.
- Strong communication, conflict‑resolution, and client‑service skills.
- Ability to manage multiple properties, priorities, and deadlines.
- Proficiency in incident reporting, scheduling systems, and basic administrative tools.
- Valid Florida Class D Security License (Class G preferred depending on client requirements).
- Must be able to walk garage structures, respond to incidents, and work flexible hours as needed.
Core Competencies
- Leadership & Accountability
- Client Relationship Management
- Operational Excellence
- Problem Solving & Decision Making
- Professional Communication
- Team Development
- Safety & Compliance Focus
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Benefits
- Major Medical Healthcare Plan (50% coverage by employer)
- Major Vision and Dental Plans
- Retirement Plan with Ameriprise Financial
- Paid-Time-Off (accrued from day one)
- Industry Certification Reimbursement
- Overtime pay at 1.50 normal pay
- Performance Bonuses
Business License B-1900-384
An offer of employement is contingent up passing a background check and drug screen.