This job posting is only for candidates that are NOT current employees of Sandoval County. If you are a current employee, you must apply using the Workday Jobs Hub which can be found in the navigation menu on the left side of the screen when you log into Workday.
Department:
Community Services
Pay:
$16.26-$18.72
Close Date:
Job Description:
GENERAL PURPOSE: Under general supervision, provides a variety of daily transportation services for senior clients to and from congregate meals sites, medical appointments and scheduled activities; makes meal deliveries to homebound clients in assigned areas of the County; packages and sorts meals and products for meal deliveries to satellite sites and local routes; ensures proper temperatures of meals; checks on and ensures the well-being of the homebound clients during meal delivery; and notifies supervisor of changes or concerns related to client health and well-being.
MINIMUM QUALIFICATIONS:
Education and Experience:
- High School Diploma/GED Certificate from an accredited institution and previous driving experience with a clean driving record for the past year; prefer some experience transporting clients to and from appointments/activities and/or making deliveries associated with a regular commercial or home delivery routes that includes customer service contact.
Required Licenses or Certifications:
- Valid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire
Additional Requirements:
- Ability to maintain a valid New Mexico driver’s license
- State of New Mexico Care Giver Screening
- Background Check
- Pre-employment drug and alcohol screening
This is a safety- sensitive position subject to random drug testing in accordance with Sandoval County Personnel Rules and Regulations Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace.
SUPERVISION RECEIVED AND EXERCISED:
Position reports to the Senior Center Supervisor and does not exercise supervision over lower level staff.
ESSENTIAL JOB FUNCTIONS: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
In area of assignment:
- Provides a variety of transportation services to senior citizens as needed/assigned including daily transportation of senior clients to and from their home to congregate meal sites, authorized medical appointments and other authorized activities; and assists senior clients to and from transport vehicle and into or out of homes, senior centers, doctor’s offices, grocery stores and other assigned locations.
- Ensures adherence with established driver safety guidelines; ensures that an assigned van or vehicle is not placed in operation until passenger and wheelchair restraints are properly fastened and/or until meal containers or other goods being transported are properly secured.
- Provides customer services to senior clientele in a courteous and professional manner; addresses customer concerns and complaints courteously and in a timely manner; informs supervisor of problems, complaints, schedule changes, or concerns promptly; and provides sufficient information to ensure that such issues can be addressed in an appropriate, effective and timely manner.
- Assists with daily meal preparation and food trays and sorting for meal route and deliveries; may provide assistance in the kitchen, utilizing various kitchen utensils and cleaning agents.
- Makes daily deliveries of meals to homebound clients; monitors and maintains correct temperatures of food by keeping food in the containers provided during transport; delivers meals to clients on route, greets them and checks to see how they are doing and assesses their overall well-being; and notifies supervisor of any concerns or changes to clients well-being.
- Performs a variety of related office support functions such as responding to e-mails and voice messages; conducts MapQuest research to ensure appropriate driver directions; coordinates vehicle maintenance; updates and maintains a variety of files and records associated with area of assignment; and communicates with the supervisor regarding issues related to scheduling.
- Monitors day-to-day vehicle performance and maintenance to ensure safety, sanitation, and upkeep of vehicles; ensures the cleanliness of vehicle at all times; arranges for regular vehicle maintenance per manufacturer's requirements; verifies readiness of on-van fire extinguishers and first aid kits; and maintains required daily records or logs including mileage, number of passengers and trips taken, and fuel usage.
- Performs other job-related duties as assigned.
Required Knowledge of:
- Basic characteristics, services, and activities of senior programs, including gerontology programs.
- Principles and processes for providing customer service to clients.
- County policies and procedures, office organization practices, correspondence and record keeping systems,
- Vehicle maintenance and scheduling.
- Driver safety, decision making, and prioritizing.
- All applicable traffic laws and regulations.
- Sandoval County geography, including streets and senior center, and congregate locations.
- Safety procedures and guidelines associated with assigned work.
- Effective communication principles and practices including oral and written communication; to include customer service skills.
- English usage, spelling, grammar, and punctuation.
Required Skill in:
- Customer service and ability to work with potentially difficult clientele, including senior citizens.
- Operating and driving safely to and from assigned appointments.
- Coordinating and maintaining vehicle maintenance and repairs.
- Documenting required data through logs and reports.
- Gathering information and communicating and coordinating appointments and activities with a variety of agencies/facilities/office.
- Communicating effectively verbally and in writing, including customer service.
- Establishing and maintaining effective working relationships with employees, other agencies, and the public, including meeting and dealing tactfully with the public.
- Utilizing personal computer software programs and other relevant software affecting assigned work.
- Ability to drive in adverse weather.
- Operating a wheelchair lift/ramp.
Physical Demands / Work Environment:
- Work is performed in a standard office environment, senior/community center and/or kitchen environment.
- Regularly required to operate a passenger van or other assigned vehicle; occasionally exposed to potential physical harm or hazardous chemicals when assisting and transporting clients to and from meal sites, appointments or scheduled events/activities.
- Essential and supplemental functions may require maintaining physical condition necessary for sitting, walking or standing for prolonged periods of time; stooping, and, lifting and carrying items weighing up to 50 pounds.
- Work requires the manual dexterity, visual acuity and hearing acuity sufficient to perform essential and supplemental duties.
- Work regularly requires speaking, hearing and utilizing a phone or cell phone.
- Regularly may be exposed to large and working machinery, potential physical harm or hazardous chemicals when driving vehicles, delivering meals, assisting with preparation of meals, utilizing kitchen utensils or cleaning agents and when assisting and transporting clients to and from meal sites, appointments or scheduled events/activities.