Description
This is a full-time non-exempt position. Monday - Friday 8:00am - 5:00pm
Essential Functions · Selling Corvette parts primarily through in-coming phone calls. · Customer Service: answering questions and finding solutions to problems while utilizing our software, website and 200+ years of experienced staff. · Following up with previous customers. · Generating quotes for international orders. · Online chatting through our website.
Key skills and competencies of the position include, but are not limited to: · Demonstrates a high level of customer service empathy, professionalism, and respect. · Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood, and resolution is clearly explained. · Process customer orders/changes/ returns according to established department policies and procedures. · Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.· Provides timely feedback to the company regarding service failures or customer concerns. · A willingness to learn and a passion for helping people. · Answering customer requests or inquiries concerning services, products, billing, etc. · Delivering superior service identifying and resolving customers’ issues using problem-solving skills. · Building a positive rapport across a variety of personality types · Continually maintaining a working knowledge of our clients’ products, services, and Promotions. · Putting the customer first and remaining polite and professional at all times.
Requirements
The successful candidate’s qualifications will include:
· Willing to learn and accept feedback. · Detail and goal oriented. · Friendly personality. · Clearly communicates with others. · Customer service experience (preferred). · Basic car knowledge (preferred).
Working Conditions · Ability to work in a fast paced, call center environment. · Dexterity of hands to operate a computer keyboard. · Seeing to read and review material for accuracy. · Hearing and speaking to exchange information with customers and co-workers. · Ability to sit for extended periods of time