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Description
The Fraud Prevention Analyst is responsible for performing daily analysis and research on transactions that are determined to be suspicious. They will make recommendations for mitigating fraud, analyzing cases to identify trends, and evaluate fraud losses. They will develop and implement strategies and procedures for fraud detection and prevention and provide operational feedback to the Fraud Prevention Manager and other stakeholders to improve CorServ’s overall fraud program.
- Develop and implement strategies to identify and prevent fraudulent transactions.
- Conduct investigations of cases and report patterns and trends.
- Act as subject matter expert for all fraud decisioning platforms (QED, Defense Edge, Cardinal Commerce etc.)
- Identify activity and patterns indicative of fraudulent behavior based on manual review and data analysis.
- Ability to research and resolve complex system issues.
- Stay up to date on industry developments and regulatory standards related to financial fraud.
- Monitor and evaluate the effectiveness of fraud prevention strategies and make suggestions for improvement.
- Oversee the maintenance and enhancement of fraud prevention tools.
- Serve as a subject matter expert on financial fraud issues.
- Maintain operational processes, driving efficiency, and minimizing risks.
- Ability to multi-task and work with minimal supervision in a fast-paced environment.
- Participate in hiring and training in accordance with company policy.
- Share knowledge, insights, and best practices, promoting a culture of learning and knowledge transfer.
- Act as secondary to Fraud Prevention Manager for fraud tool administration.
- Other duties as assigned.
Requirements
- Must have an inquisitive nature with a strong analytic background.
- Excellent verbal and written communication skills; this position may require discussions with our customers.
- Must be highly motivated and able to work within tight deadlines.
- Ability to work flexibly as business needs arise, this includes a weekend on call rotation each month.
- Proficiency in Microsoft Office tools, specifically Excel.
- Experience working with Defense Edge, Provision Plus, Advanced Defense, or other industry standard fraud mitigation tools.
- Familiarity with authorization fraud.
- Capacity to manage multiple projects simultaneously.
- Ability to work within Corserv's footprint: Alabama, Florida, Georgia, Iowa, Kentucky, Nebraska, North Carolina, Tennessee, Texas, Wisconsin, and Wyoming.
About CorServ
CorServ is a credit card technology and portfolio management company that was founded in 2009. With decades of experience in payment systems, we enable financial institutions to enter or expand their credit card program with our open-source technology platform. Our global headquarters is in Atlanta, GA. We offer a competitive compensation package and company-paid benefits package including medical, dental, and vision. We also offer a generous PTO plan, 401k match, and the opportunity to work in a remote environment.
CorServ is an Equal Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. CorServ is firmly committed to upholding EEO principles. As part of our standard pre-employment process, we conduct screenings for drugs, credit, and backgrounds in accordance with legal requirements and industry best practices. These measures help us maintain a safe, secure, and inclusive work environment for all employees.