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Added 33 mins ago
Trauma Coding Specialist - ED, General Surgery, Split Shared Visits
CorroHealth Inc
Remote, United States
Must have at least a minimum of 6 months of on the job experience · Must have experience with Trauma, General Surgery and Split Shared visits
Added 1 day ago
ProFee Multispecialty Clinic Coding Specialist
CorroHealth Inc
Remote, United States
Must have at least a minimum 1 year of on the job experience · Must have working knowledge and experience with systems such as EMR, Billing, etc
Added 4 days ago
Sr. CDI Systems and Analytics Analyst (Solventum/EPIC SME)
CorroHealth Inc
Remote, United States
Employees must reside within and work within the continental U.S
Added 8 days ago
Auditing & Education Consultant - IP Facility
CorroHealth Inc
Remote, United States
Added 9 days ago
PB & HB Coding Denials & Edits Specialist (AAPC or AMHIMA cert required)
CorroHealth Inc
Remote, United States
Must have an AAPC or AHIMA certification such as CPC or RHIT
Added 9 days ago
Outpatient Surgery and Observations Facility Coding Specialist
CorroHealth Inc
Remote, United States
Must have at least a minimum of 1 year of on the job experience · Must have SDS, Outpatient surgery and Observations facility coding experience
Added 10 days ago
Product Owner, Revenue Cycle
CorroHealth Inc
Remote, United States
Added 14 days ago
Coordinator, Denials Management
CorroHealth Inc
Remote, United States
Added 17 days ago
Facility Outpatient Auditor - ED, SDS, OBS, I&I
CorroHealth Inc
Remote, United States
Must live in the United States · Must have a recognized coding credential from AHIMA or AAPC; RHIA or RHIT may also be considered
Added 20 days ago
Profee Inpatient Medical Coder
CorroHealth Inc
Remote, United States
Must have at least a minimum of 2 years of on the job experience · Must have working knowledge and experience with systems such as EMR, Billing, etc
Added 21 days ago
CI
Trainer, Clinical Solutions (Remote/Full-Time) (Active RN License Required)
CorroHealth Inc
Remote, United States
- Full-time
Active RN license required; Emergency Department (ER/ED) nursing experience strongly preferred
Added 22 days ago
Coding Data Entry Specialist (Remote) Temporary
CorroHealth Inc
Remote, United States
Added 23 days ago
PB & HB Coding Edits & Denials Specialist (AAPC or AHIMA Cert. Req.d)
CorroHealth Inc
Remote, United States
Employees must reside within and work within the continental U.S · Must have at least a minimum of 6 months of on-the-job experience
Added 28 days ago
Profee Multispecialty Hospitalist Coding Specialist
CorroHealth Inc
Remote, United States
Must have at least a minimum of 6 months of on the job experience · Must have working knowledge and experience with systems such as EMR, Billing, etc
Added 28 days ago
Outpatient Facility Coding Specialist - ED, Surgery, OBS
CorroHealth Inc
Remote, United States
Must have a minimum of 2 years of experience · Must have advanced working knowledge and experience with systems such as EMR, Billing, etc
Added 28 days ago
LPN, Clinical Quality Reviewer (Coder/Auditor) (REMOTE/West Coast)
CorroHealth Inc
Remote, United States
Added 29 days ago
Patient Services Rep - Registration (REMOTE: Hawaii Time Zone)
CorroHealth Inc
Remote, United States
Added 29 days ago
Patient Services Rep - Registration (REMOTE: Hawaii Time Zone)
CorroHealth Inc
Remote, United States
Added 29 days ago
Patient Services Rep - Registration (Hybrid: Honolulu, HI)
CorroHealth Inc
United States
Added 29 days ago
Insurance Specialist- AR (Remote: Hawaii Time Zone)
CorroHealth Inc
Remote, United States
Added 1 month ago
DRG Appeals Nurse (RN) - Indianapolis ONSITE
CorroHealth Inc
United States
Added 1 month ago
Patient Services Rep 2 - Registration
CorroHealth Inc
United States
Added 1 month ago
Patient Communications Representative
CorroHealth Inc
Remote, United States
Must reside in the United States · EXPERIENCE – Must have 1 year of healthcare work experience
Added 1 month ago
Outpatient Facility Coding Specialist
CorroHealth Inc
Remote, United States
Must have a minimum of 2 years of experience · Must have advanced working knowledge and experience with systems such as EMR, Billing, etc
Added 1 month ago
Physician, Inpatient Denials Management (FT/M-F/REMOTE)
CorroHealth Inc
Remote, United States

CorroHealth Inc

Patient Communications Representative

Remote, United States

Apply on corrohealth.wd1.myworkdayjobs.com About employer

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Job details

Work location: Must reside in the United States
Experience: EXPERIENCE – Must have 1 year of healthcare work experience.
Posting language: English
Posted: Nov 12, 2026

Original job description

About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

JOB SUMMARY:

The Patient Communications Representative is responsible for performing customer service activities to service and collect patient accounts receivables for medical accounts. Patient Communications Representative will locate and communicate with patients via the telephone, email, chat, text, etc. to obtain repayment in full or to establish acceptable payment arrangements. Additionally, Patient Communications Representative will resolve issues of a non-routine nature as necessary as well as answer patient’s questions and research account changes when necessary and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

This position is 100% remote. Must reside in the United States.

ESSENTIAL JOB FUNCTIONS:

Communicate with patients regarding the repayment of their medical debt.

Achieve assigned goals (resolutions, call quality, productivity standards – specified by line of business)
Provide customer service to patients resolving medical account balances.
Profile patients and obtain financial information. Update demographic and financial information on each call.
Negotiate the best possible arrangements.
Proficiency with company telephone system while placing outbound calls and accepting inbound calls.

Perform account research and route accounts through appropriate client workflows

Use job aids and crosswalks to answer patient questions and resolve accounts in an efficient manner.
Perform account research and document findings.
Effectively communicate with patients and client to obtain necessary account information.
Ensure strong communication skills to convey intricate account information.

Ensure all accounts are worked within client standards and Federal Regulations.

Maintain high quality account handling per client standards.
Work within FDCPA, state regulations, department/division & all Compliance Policies.
Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for

accounts in accordance with company and client specifications.

Maintain continuing education, training in industry career development

Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls, patient contacts, and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
Attend training sessions as directed by management.
Integrate information obtained through training sessions and policy changes immediately into daily routine.

EDUCATION: High School or Equivalent

EXPERIENCE – Must have 1 year of healthcare work experience. Minimum of six months’ work experience in a call center environment. One year preferred.

PC experience in a windows environment
Basic keyboarding skills
Previous sales or customer service experience

•

KNOWLEDGE, SKILLS and ABILITIES -

Effective written and verbal communication skills
Strong listening skills, ability to follow written and/or verbal instructions
Good mathematical skills including calculator skills
Goal Oriented, and seeks to consistently meet daily, weekly, and monthly production and quality goals
Strong organizational skills and the ability to meet tight deadlines
Negotiation, counseling, and problem-solving skills
Reliable, ability to work flexible day, evening and weekend hours as required
Ability to learn company collections computer system and phone system
Persistent, ability to overcome objections, ability to remove barriers
Team player

PHYSICAL DEMANDS:

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Apply on corrohealth.wd1.myworkdayjobs.com About employer

More about this job

Skills

Customer service
Research
Regulatory compliance
Communicate with customers
Obtain financial information
Communication skills
Documentation
Sales
Organizational skills
Negotiation
Counselling
Problem solving
Office equipment
Weigh materials

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