What We Need
Corpay is currently looking to hire an Account Manager within our Corpay division. This position falls under our Corpay line of business and is in Richmond, VA. In this role, you will serve as the primary client-services contact for an assigned portfolio, supporting retention, client satisfaction, issue resolution, and effective use of Corpay products and services. A strong level of technical knowledge and the ability to travel to client sites as needed are required. You will report directly to the hiring manager and regularly collaborate with other departments and teams.
How We Work
As an Account Manager, Corpay will set you up for success by providing:
- Assigned workspace in the Richmond office
- Schedule: Monday through Friday, 11:30 a.m. to 8:00 p.m. EST, to support client needs across the West Coast
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Serving as the primary point of contact for day-to-day account support, problem resolution, technical clarification, research, and analysis
- Responding to inbound emails, faxes, phone calls, and Salesforce cases
- Developing and executing client-service delivery strategies aligned with client needs, contract specifications, and cost components
- Conducting regularly scheduled calls and presentations to review business performance, provide training, and deliver education
- Making decisions regarding the setup and support of assigned clients
- Preparing and presenting proactive solutions to retain client relationships
- Monitoring customer feedback to identify service-level issues and revenue-growth opportunities within the client base
- Collaborating effectively with internal departments to support the customer base
- Troubleshooting client-raised service issues to determine whether they relate to systems, training, or client configuration
Qualifications & Skills
- Bringing one plus years’ experience in Account Management.
- Demonstrating the ability to manage time effectively and work independently without direct supervision
- Possessing excellent organization, telephone etiquette, verbal and written communication, and customer-service skills
- Reacting quickly and decisively to resolve customer issues
- Working calmly in a fast-paced team environment while effectively managing multiple projects
- Demonstrating a self-driven commitment to professional development, performance improvement, and maximizing available tools
- Demonstrating leadership that encourages collaboration, process automation, and effective use of systems
- Contributing to the development and testing of processes and procedures that enhance the user experience
- Acting as a change agent, as appropriate
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Pay Transparency
The expected salary range for this position is 55,000 – 60,000, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.