Customer Service Representative – Call Center Company: Corner Home Medical Location: New Hope, MN Job Type: Full-Time Corner Home Medical is seeking a Call Center Representative to join our fast‑paced, patient-focused healthcare team. This role is ideal for candidates with strong customer service skills who want to work in the durable medical equipment (DME) and healthcare services industry. We will train the right person - medical terminology or billing experience is a plus but not required. ⭐ Why You’ll Love Working With Us
- Opportunity to build a career in the medical equipment and healthcare support field
- Supportive team environment with ongoing training
- Work that directly helps patients and caregivers get the equipment they need
Responsibilities
- Assist incoming callers with questions and inquiries related to Durable Medical Equipment
- Answer questions regarding product usage and insurance coverage
- Create and process sales orders while ensuring customer satisfaction
- Finalize orders and forward information to the billing team
- Provide excellent service via phone, fax, and email
Qualifications
- High school diploma or equivalent required
- Previous experience in customer service preferred
- Medical terminology or medical billing experience is helpful but not required
- Ability to meet daily call volume expectations
- Strong written and verbal communication skills
- Professional phone etiquette and customer service skills
- Must be able to read, write, and speak English fluently
- Strong organizational and multitasking skills
- High attention to detail
- Regular attendance is essential
Physical Requirements
This position may require:
Standing, walking, sitting, kneeling, squatting, lifting, twisting, reaching, and grasping. Work Environment Office / retail medical equipment branch setting. About Corner Home Medical Corner Home Medical provides high‑quality durable medical equipment (DME) and respiratory services to patients throughout the region. We are committed to exceptional customer care, expert support, and trusted service - values our Customer Service Representatives help bring to life every day.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Monday-Friday 8:30am-5:00pm, on-call rotation 40 hours per week