CoreBridge is the leading global software provider for the print, sign, graphics, and apparel industries, powering thousands of businesses across the world.
Our all-in-one business management platform helps custom manufacturers streamline their operations, from quoting and production to invoicing and reporting.
We’re a bootstrapped, profitable company built on trust, innovation, and a commitment to helping our customers thrive. At CoreBridge, you’ll join a collaborative team that values initiative, continuous improvement, and delivering real results.
About the role We’re looking for a reliable and empathetic Customer Support Representative to join our growing team. In this role, you’ll be the front line of support for CoreBridge customers - responding to emails, chats, and tickets to help them navigate our platform, resolve issues, and get the most out of their system.
This is a fully remote position available to candidates based in the U.S. We’re open to both full-time and part-time applicants. You’ll work closely with our Support and Product teams to advocate for customer needs and ensure a smooth, professional experience at every touchpoint.
If you’re a clear communicator, tech-savvy, and love helping others succeed, this is a fantastic entry-level opportunity with real growth potential.
What you'll do
- Provide timely, friendly, and solution-oriented support to customers via email, chat, and ticketing systems
- Troubleshoot software issues and guide users through steps to resolution
- Collaborate with other support agents and internal teams to escalate complex problems
- Create and maintain support documentation to help customers self-solve
- Stay up to date on product updates and industry trends
- Identify opportunities to improve the support experience through tools, automation, and creative problem solving
- Embrace new technologies, including AI tools, to work smarter and faster
- Contribute to a positive, curious, and high-performance support culture
Qualifications
- Excellent written communication skills with a friendly and professional tone
- Strong problem-solving ability and a natural curiosity to figure things out
- Tech-savvy and excited to learn new software and systems quickly
- Comfort using modern tools like chat platforms, ticketing systems, and screen recordings
- Enthusiastic about AI, automation, and innovative ways to improve customer experiences
- Self-motivated with the ability to manage your own time and priorities in a remote environment
- A team-first mindset with a desire to grow your skills and career
- Previous customer service experience is a plus, but not required