The Copier Service Technician is responsible for servicing and repairing a variety of office equipment at customer locations as a certified technical professional and is capable of handling a full workload.
Job Duties:
· Performs full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment. · Performs Basic Connected Installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions. · Performs required firmware updates to equipment via USB flash drive or provided technician laptop. · Performs troubleshooting and repairs or replaces equipment components as necessary. · Demonstrates required digital competencies associated with assigned products and level assignment. · Completes technical training on new equipment as assigned. · Effectively executes all required territory management and call handling procedures. · Works closely with sales partners to maximize equipment leads and upgrade opportunities. · Maintains and manages own parts inventory with high degree of accuracy. · Completes all required administrative tasks in an accurate and timely manner. · Complies with all company policies
Requirements:
· Dependable transportation and clean driving record · Experience and factory certifications preferred
CopyLady Offers an outstanding compensation and benefits package, which includes:
· Excellent salary, commission and bonuses. · Outstanding benefits package (incl. medical, dental, life insurance) · 401(k) plan with matching company contribution · Excellent holiday/vacation plans. · Ongoing training opportunities. · State-of-the-art office products · Visible, exciting work supporting the sales of cutting-edge technology.