- Who We Are Our company is looking for an experienced Service Dispatcher to join our growing team! People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Why Choose The Friendly Mr. Plumber
- Competitive pay – $20-$25/hr. DOE
- Benefits – we offer medical insurance with employer contribution, dental insurance, vision insurance, life insurance, short-term disability, and other additional supplemental insurances.
- 401k Plan with Company Match
- Work life balance – Paid time off, paid holidays, full time Monday- Friday hours, casual work environment.
- On-the-job training.
The Big Task This position will evaluate customer calls and match the right technician to every job. Key Tasks
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
Desired Skills and Experience
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about The Friendly Mr. Plumber by visiting www.callmrplumber.com When you're ready, please apply for this position directly on Indeed. Equal Opportunity Employer