Procedures Documentation Analyst
(Jobs in Columbia, SC)
Requirement id 159540
Job title Analyst
Job location in Columbia, SC
Skills required Quality Analyst, State Government Experience., Data Mapping, Procedures Documentation
Open Date 12-Nov-2026
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Analyst: Quality Analyst, State Government Experience., Data Mapping, Procedures Documentation
Start date :12/4/2026
End Date :12 Months from projected start date
Submission deadline : November 19th, 2026, 5:00 PM EST
Client Info : SCHOUSING
Note:
- Interview Process: 1 Round of Onsite Interviews
- Work Location: Fully Onsite
- Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.
Description:
This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of a software implementation within an internal business program area. Position will interface with the project manager, project sponsor, vendor and internal project staff. Will be responsible for recording problems and opening helpdesk tickets on the software vendor ticketing system. Will look for any areas where modifications or changes could be made to the software to meet or substantially improve the program area functionality. This position will assist the internal staff using the product in mapping a complex spreadsheet to the software data fields for the business functions and looking for opportunities to make improvements in internal processes and procedures as well as opportunities to improve the consumer satisfaction within the program area. This position will also work with
subject matter experts with the program area to identify pain points within the software that may need to be addressed by modifications. This position will be working with software vendor and internal staff to recommend improvements to business processes, procedures and software functionality.
Daily Duties / Responsibilities:
- Business Process – Software mapping
- Business Process Review, Propose business Process and procedure
improvements
- Enterprise Software Review, Quality Assurance analysis
- Working with staff on resolving pain points with enterprise software functionality, daily reporting and tracking of help desk tickets
- Propose enterprise Software Improvements and modifications
- Liaison between agency project manager, software vendor, agency program area
staff
- provide Presentations, documentation, correspondence, reports for use as
software change orders and/or statements of work for modifications to software
- Provide documentation and training for any recommended changes to business
processes
Required Skills (rank in order of
Importance):
- 6+ Years of Experience as a Quality Analyst
- 3+ Years of State Government Experience
- 3+ Years of Experience with Emphasys
- 3+ Years of Experience with HDS
- 6+ Years of Experience with Data
Mapping
- 6+ Years of Experience with
Business Process Testing &
Improvement
- 6+ Years of Experience with
Process & Procedure
Documentation
- 6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests
Preferred Skills (rank in order of Importance):
- Experience with End User Support Additional Skills
- Oral and written communication skills
- Interpersonal, consultative, presentation & Facilitation skills
- Analytical thinking and problem solving
- Detail oriented, accurate and Organized
- Knowledge of business structure
- Stakeholder analysis and reporting
- problem solving and attention to detail
- customer service and assessing customer support needs
- teamwork
- ability to learn new software/hardware and troubleshooting
- organization and documentation
- asset management
- identifying process improvements
- prioritizing and scheduling
- time man
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159540 while calling.
EOE Protected Veterans/Disability