Job Summary The Data Privacy Analyst supports the daily administration of Consumer Cellular's privacy program under the direction of the VP, Data Privacy. This is a hands-on role for an analytical, motivated professional who will help build, document and maintain privacy controls across the company, support privacy reviews of new products, services and vendors, and help manage consumer privacy rights.
Duties and Responsibilities
- Monitor new and changing federal and state privacy laws and regulations relevant to the telecommunications industry, including the CCPA (as amended by the CPRA), other state comprehensive privacy laws, and rules on customer proprietary network information (CPNI), and summarize their impact.
- Process consumer and employee privacy rights requests in a timely and compliant manner, including verification, response and recordkeeping.
- Assist in maintaining data inventories, data maps and the record of processing activities, working with business units and information technology to document data flows.
- Conduct initial privacy reviews of vendors and other third parties, gather facts from business owners and vendors, and prepare findings for review. Contract and data processing terms are routed to Legal.
- Assist with privacy assessments, including privacy impact assessments, regulatory risk assessments and reviews of artificial intelligence and automated decision-making, and track conditions to closure.
- Support cookie and consent operations for websites and mobile applications, including tag and SDK categorization and testing.
- Support marketing privacy operations, including consent and opt-out requests for calls, texts and email, and opt-outs for sale, sharing and targeted advertising.
- Gather facts for contact center privacy reviews, including call recordings and outsourced call center vendors.
- Help keep privacy communications and rights processes clear for older customers, and support requests involving caregivers, authorized users and trusted contacts.
- Help stand up privacy for new brands and service lines, including data mapping and launch reviews.
- Assist with records retention and data minimization efforts.
- Help prepare responses to regulator inquiries and escalated customer privacy complaints.
- Assist in creating and delivering privacy training and internal communications, and support the company's privacy champion network.
- Document and support the initial response to privacy incidents, escalating to the VP, Data Privacy and legal counsel as appropriate.
- Prepare program metrics and reports, maintain trackers and documentation, and keep registers current.
- Perform other duties as assigned.
The above statements describe the general nature and level of work performed and are not an exhaustive list of all responsibilities, duties and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Qualifications
Education: Bachelor's degree in a relevant field such as information technology, business or legal studies, or equivalent work experience. Experience: 1 to 3 years of experience, including at least 1 year of hands-on data privacy work (for example, privacy rights requests, privacy assessments, data inventories or consent management). Certification: CIPP/US or CIPM preferred. Additional hands-on privacy experience may be considered in place of certification.
Knowledge, skills and abilities
- Familiarity with US privacy laws such as the CCPA.
- Strong written and verbal communication, including the ability to explain legal requirements clearly to different audiences.
- Exceptional attention to detail, organization and project management skills.
- Ability to work independently and collaboratively in a cross-functional environment.
- Proficiency with Microsoft Office applications, especially Excel and Word.
- Preferred: experience with privacy management platforms such as OneTrust or Transcend.
- Preferred: knowledge of the telecommunications sector or CPNI requirements.
- Preferred: familiarity with marketing consent rules such as the TCPA and CAN-SPAM.
Physical demands and work environment Work environment: office. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand and walk. The noise level in the work environment is usually moderate.
About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.
Pay & Benefits Data
- Minimum Salary: $84,000
- Maximum Salary: $117,600
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.
- Competitive base pay with potential for shift differential, overtime and bonus pay
- Medical insurance (98% company-paid for full-time employee only coverage)
- Dental and Vision insurance (100% company-paid for full-time employee only coverage)
- 401(k) company match of 100% up to 6% of your pay
- Discounted Consumer Cellular wireless phone plan for employees
- Paid Time Off (PTO) available following a 30-day waiting period*
- 6 company-paid holidays plus 16 hours of floating holiday accrual per year
- Flexible Spending Accounts (FSA) for health care and dependent care expenses
- Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
- Long-Term Disability insurance (100% company-paid)
- Employee Assistance Program (100% company-paid)
- Education reimbursement
- Employee rewards program
*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions. Pre-employment background check and drug screen is required.