Major Duties
Classification: Non-Exempt - Non-Bargaining Position may be located remote. Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Fidium Fiber is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Fidium, our employees make the difference. Drives additional sales through the indirect customer acquisition channel. Takes part in customer upgrade and retention campaigns. Participates as part of a creative team in developing plans and activities that promote the company's products and services.
Responsibilities
- Sales: Primary duty is to answer sales calls. Calls are generated through all marketing tactics and customers calling in for information.
- Upgrade Campaigns: Makes outbound calls to create more double and triple plays and to assist current subscribers understand the benefits of buying additional services.
- Customer Retention: Expected to help with retention efforts. Contacts subscribers after they have been with the company a period of time (6 months, 1 year, etc.) to show appreciation. Calls customers as they "roll-off" promotions to assist the customer in understanding the value of the current promotion in an attempt to keep them on their current service level.
- Website Inquiries: Assists with all website leads. Ensures that all inquiries are contacted in a timely manner.
- New Customer Follow-up After 7 Days: Contacts new customers after their 1st week as customers ensuring satisfied with their initial interaction with the company, with the service and to explain additional services (VOD, PPV etc.)
- Promote Customer Referral Program: Helps customers understand how to take advantage of our referral program.
- Promote VOD and PPV: Plays a key role in promoting and educating customers on the company's product offerings. Promotes special PPV events (WWE fights, concerts etc.)
- MDU Sales: Sells company products and services to potential MDU customers via telephone and face-to-face.
- Competitive Research: Assists in the research on companies with competitive services and promotions. ISR's will assist as needed with the preparation and presence at the event.
- Order Data Entry: Inputs order and maintains customer database.
- Reports for work on time and maintains a satisfactory attendance record.
Qualifications
- Technical Training or Knowledge: Experience in customer service and/or Inside/Outside sales. Must have excellent verbal communication skills and good writing skills.
- Professional Training or Knowledge: Knowledge of Seibel and Microsoft Office software preferred.
- Work Experience: Minimum of one years' experience in Inside/Outside sales.
- General Education or Equivalent: High School Diploma required.
Physical Demands: Physical demands are minimal and generally consistent with the performance of routine office duties. Must be able to communicate effectively to perform most job tasks. Majority of the day is spent sitting at a desk, working with computers, printers, files, and standard office equipment. Some of the day is spent walking, standing, and occasionally bending, stooping and sitting. Additionally, this position requires traveling by personal or Company vehicle to assist in events. Movement is required in the use of office equipment, supply locations, files, and other work locations and meeting rooms. Lifting, generally less than 20 pounds occasionally required for transporting Benefits Offered
We are proud to offer a comprehensive and competitive benefits package:
- 401(k) matching
- Medical, Rx, Dental and Vision insurance
- Disability insurance
- Flexible spending account
- Health savings account
- Life insurance
- Tuition reimbursement
- Flexible Time Off
- Paid holidays
- Employee Assistance Program
- Annual bonus program to eligible employee's based upon organization performance
Salary
Pay range (commensurate with skills and experience): $35,573 - $53,912 Annually Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law. Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer. Apply at: https://ipc.us/t/2D628D642FE44323.