We are looking for an enthusiastic, consultative sales and management leader who will be responsible for the sales and operations of your location as well as cultivating a phenomenal culture leading a team to success. You will be a pioneer on our team helping create the brand's experience for the future. You are a passionate, driven expert in building a brand through the various avenues of managing a Spa.
Manage Client Experience Beginning to End
- Create a stellar customer service experience which is welcoming, friendly and engaging in-person, across social media platforms and off-line marketing, pursuant to crafting a clear customer understanding of our skin care and body beauty brands.
- Engage customers in-person, by phone, and all other mediums
- Improve existing standards and develop new programs to continuously improve the client experience
- Ensure consistent execution of developed standards and programs
- Monitor client needs and expectations against service trends in the med spa environment with a view towards recommending and implementing continuous improvement in the client experience
- Manage client concerns and complaints through direct customer service and problem resolution
- Engage in direct sale activities with potential and actual clients, with a view towards persuading clients to avail themselves or our product and service offerings
- Transition potential clients from inquirers to appointments and to purchasers
DUTIES AND RESPONSIBILITIES:
- Create short and long-term creative marketing strategies
- Liaise with our marketing team to manage online reputation through all online sources which include Facebook, Instagram, Twitter, YouTube, Yelp, RealSelf, Google Business and LinkedIn
- Develop and / or oversee site appropriate content in all digital media formats (text, blog, videos, photos, etc.)
- Capture marketing and creative content daily by photographing and filming procedures and communicating with patients
- Monitor the benefits of each marketing effort through reports and create objective data to share with management
- Assist in planning events specific to the local community; strategically align these events with the marketing calendar and provide direction and execution guidelines to all team members.
- Develop relation with our vendor company representatives and integrate our brand with their marketing campaign and opportunities
- Support Website development team and coordinate sharing content
- Hire, train, manage, schedule, and develop spa staff
- Conduct monthly staff meetings
- Stay current with best practices, strategies, and industry standards
- Work closely with Managers, Marketing, Accounting and PA to create monthly specials, promotional pieces, and collateral
- Ability to multitask with a sense of organization and punctuality
- Be a great storyteller and able to translate an understanding of the spa concepts to clientele
- Passion for new technologies and emerging trends
- Strategic and big-picture thinking
- Professional humility, high integrity and trustworthy
- Personality that is passionate about a career, not just a job
QUALIFICATIONS:
- Minimum of 3 years experience as a Spa Manager
- Minimum of 3 years in spa sales and growth
- Demonstrated track record of success elevating brand(s) and possess an available portfolio of previous work
- Working knowledge of spa procedures and requirements will accept aesthetic, medical, and dermatologist, etc. combined experience
- Bachelor's Degree in Business or Marketing preferred
- All potential employees will be required to successfully pass a pre-employment background check prior to employment