Job Summary
CTS is a technology provider focusing on keeping organizations working and secure. We value individuals that are passionate, build trust, team players and want to do it right! Come grow with us and join our team!
The Dispatcher is the primary resource interacting with our customers and triaging tickets. Their work is the first step in ensuring timely response and resolution of customer issues. This is a great opportunity for anyone interested to start a career in technology!
Essential Duties and Responsibilities:
- Properly categorize new tickets and assign to an appropriately skilled resource.
- Assist with finding a higher-level resource for ticket escalations as needed.
- Work closely with the Service Manager to ensure that tickets are getting handled in the proper order to meet our SLA targets.
- Engage in professional behavior both internally and externally.
- Work with management to fine tune processes, increase efficiency, identify growth areas and better the organization.
- Answer, screen, and transfer incoming phone calls.
- Pursue continuous training and professional growth.
- Attend to obligations and support other company initiatives as directed.
- Track time and expenses according to company policy.
Experience and Skills
- IT Support experience.
- Customer Service experience.
- Superior communication, organization, and follow-through skills are essential.
- Proven initiative, good judgment, and ability to achieve results.
Qualifications and Certifications
- An Associate Degree or equivalent combination of education and experience is preferred.
Ready to make a difference? Apply now and join the CTS family!
Benefits:
- Retirement plan matching
- Cell phone reimbursement
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance