CTG is seeking an experienced WellSky Clinical Applications Analyst with strong Blood Bank and Transfusion experience to support, configure, optimize, and enhance clinical applications and workflows. This position requires a strong combination of technical application expertise and clinical workflow knowledge. The ideal candidate will have hands-on experience supporting WellSky in a Blood Bank/Transfusion environment, including system configuration, testing, troubleshooting, upgrades, integrations, and implementation activities. The analyst will work closely with clinical users, laboratory and Blood Bank teams, operational leadership, vendors, and technical teams to translate clinical requirements into effective system solutions.
Key Responsibilities
- Serve as a WellSky application analyst/SME, with a focus on Blood Bank and Transfusion workflows.
- Configure, maintain, troubleshoot, and optimize WellSky application functionality.
- Support technical and clinical workflows related to Blood Bank and Transfusion services.
- Gather, analyze, and document clinical, business, and system requirements.
- Translate workflow requirements into appropriate application configurations and solutions.
- Troubleshoot complex application issues and work with technical teams and WellSky/vendor resources through resolution.
- Support application implementations, upgrades, patches, enhancements, and system changes.
- Develop and execute test plans, perform application testing, validate configuration changes, and document results.
- Participate in integration and interface-related troubleshooting as it impacts clinical and Blood Bank workflows.
- Partner with clinicians, laboratory staff, operational leaders, and IT teams to identify opportunities for system improvement.
- Analyze workflows and recommend system changes that improve efficiency, accuracy, and patient safety.
- Support data validation, reporting requirements, system audits, and application-related regulatory needs.
- Create and maintain system documentation, configuration documentation, workflows, support materials, and training resources.
- Provide end-user support and training while serving as an escalation point for more complex application issues.
- Participate in application governance, change control, implementation, and optimization initiatives.
Required Qualifications
- 3+ years of healthcare application analyst, clinical systems analyst, or related healthcare IT experience.
- Hands-on WellSky application experience.
- Blood Bank and/or Transfusion experience strongly required.
- Strong experience with system configuration, technical troubleshooting, application testing, and implementation support.
- Experience gathering requirements and translating clinical workflows into application configuration.
- Experience supporting application upgrades, enhancements, testing, and production changes.
- Strong understanding of healthcare clinical workflows, with preference for experience supporting laboratory, Blood Bank, or Transfusion operations.
- Experience collaborating with clinical users, technical teams, vendors, and organizational leadership.
- Knowledge of healthcare data, documentation, regulatory, and privacy requirements.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills with the ability to work effectively across both clinical and technical teams.
- Bachelor’s degree in Healthcare, Information Technology, Health Informatics, Nursing, Business, or a related discipline preferred, or equivalent professional experience.
What We're Really Looking For The key distinction for this opening is that CTG needs someone who goes beyond functional application support and workflow guidance. The candidate should be able to demonstrate hands-on WellSky technical/application experience, particularly configuration, troubleshooting, testing, system changes, upgrades or implementation work, combined with Blood Bank/Transfusion knowledge
About CTG
CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.