Contract Term: November through April Location: Remote with travel to the San Francisco Bay Area approximately once per month Travel: Approximately 1 trip per month to the client site Certification: EpicCare Link certification required; Cadence certification strongly preferred
Position Summary We are seeking an experienced Certified EpicCare Link Consultant to support a complex Epic Outpatient implementation serving multiple Community-Based Organizations (CBOs) and external partner organizations. The ideal candidate will have participated in multiple Epic implementations and bring significant hands-on experience designing, configuring, testing, and deploying EpicCare Link for organizations outside the health system.
This resource must understand both the technical configuration of EpicCare Link and the operational considerations involved in supporting multiple CBOs with different workflows, access requirements, organizational structures, and user populations.
This is a hands-on implementation role requiring the consultant to work closely with Epic application teams, security, access, training/readiness, operational leadership, and CBO stakeholders to ensure EpicCare Link is appropriately configured and ready for deployment.
Key Responsibilities
- Lead and support the design, build, configuration, testing, and implementation of EpicCare Link.
- Configure EpicCare Link to support multiple Community-Based Organizations (CBOs) and other external partner organizations.
- Help establish scalable organizational structures, user access models, security, workflows, and processes for onboarding external organizations.
- Assess CBO requirements and translate operational needs into appropriate EpicCare Link configuration.
- Support the setup and validation of external organizations, locations, users, providers, and associated access.
- Partner with Epic security and application teams to define appropriate roles, templates, access, and security requirements for external users.
- Develop and support processes for:
- New CBO onboarding
- User provisioning and deprovisioning
- Provider and staff access
- Organization and user maintenance
- Security and access validation
- Support EpicCare Link workflows associated with referrals, scheduling, patient information access, clinical documentation, results, and other applicable external-provider workflows.
- Participate in application and integrated testing, including end-to-end testing of workflows between CBOs and the health system.
- Provide implementation and go-live support for external organizations.
- Assist with troubleshooting and stabilization during post-go-live support.
- Create and maintain configuration documentation, workflow documentation, support procedures, and operational handoff materials.
- Collaborate with Epic, client IT teams, project leadership, application analysts, operational stakeholders, training teams, and CBO representatives.
Required Qualifications
- Current EpicCare Link certification.
- Experience participating in multiple Epic implementations, preferably including at least one full implementation lifecycle from design/build through go-live and stabilization.
- Demonstrated hands-on experience implementing and configuring EpicCare Link.
- Demonstrated experience configuring EpicCare Link for multiple external organizations, CBOs, community partners, affiliates, or other non-employed provider organizations.
- Strong understanding of EpicCare Link organizational structure, user setup, security, access, and external-user workflows.
- Experience gathering requirements from external organizations and translating those requirements into Epic configuration and workflows.
- Experience with integrated testing, user acceptance testing, readiness activities, go-live, and post-go-live stabilization.
- Ability to work independently and take ownership of EpicCare Link implementation activities.
- Strong troubleshooting, analytical, documentation, and communication skills.
- Ability to work effectively with both technical teams and non-technical community stakeholders.
- Ability and willingness to travel to the San Francisco Bay Area approximately once per month for the duration of the engagement.
Highly Preferred Qualifications
- Epic Cadence certification is a major plus.
- Three or more Epic implementations from beginning to end.
- Additional active Epic certifications or proficiencies are highly desirable, particularly those that complement EpicCare Link and external/community workflows.
- Experience supporting EpicCare Link in environments involving:
- Behavioral health organizations
- Community health providers
- Social service organizations
- Public health programs
- County or government-affiliated healthcare programs
- Federally Qualified Health Centers (FQHCs)
- Other CBO or external-provider networks
- Experience with complex Epic environments where different external organizations require different access, workflows, and governance models.
- Experience working with Epic security, provider records, referrals, scheduling, and external-provider workflows.
- Experience supporting large-scale Epic go-lives involving external users and organizations.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $80.00 to $82.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About CTG
CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
