At CIT, we're on a mission to revolutionize the way businesses harness technology. Our passion lies in crafting and implementing IT solutions that propel our customers forward. As a team, we're committed to empowering small & medium-sized businesses with a suite of game-changing services. From managed IT & cybersecurity to cloud solutions & physical security, we're the tech allies businesses trust to navigate the digital landscape.
Why Work Here At CIT, you’ll work with a team of experts who are as passionate about their craft as you are in a collaborative, learning-focused, and fun environment. We offer:
- Career Growth – Paid vendor certifications, ongoing training, and development opportunities.
- Flexible Time Off – Take time off when you need it with our generous FTO policy.
- Great Benefits – Medical, dental, vision, 401(k) with employer match, paid volunteer time, paid parental leave, and more.
- Values-Driven Culture – Work in an environment that consistently wins Twin Cities’ Best Workplace awards year after year.
Position Summary The IT Support Engineer – Level 3 serves as a senior technical resource within CIT’s managed services organization, responsible for resolving complex and high-impact issues, acting as an escalation point for Level 1 and Level 2 engineers, and contributing to the long-term improvement of service quality. This role operates across advanced infrastructure environments including network architecture, Windows Server, virtualization, and cloud platforms with the depth of expertise required to diagnose problems that are ambiguous or outside standard runbooks. In addition to technical work, this engineer mentors junior team members, contributes to best practices and documentation, and communicates complex concepts clearly to both technical and non-technical stakeholders. Success at this level is defined by root cause analysis quality, efficient escalation handling, and a measurable improvement in team capability and long-term customer outcomes.
Core Functions
- Resolve advanced and high-impact technical issues across customer environments
- Act as an escalation resource for Level 1 and Level 2 engineers, handling complex and ambiguous problems with confidence
- Troubleshoot issues involving servers, networking infrastructure, virtualization platforms, and cloud environments including Microsoft Azure
- Lead root cause analysis efforts and implement long-term solutions to reduce recurring incidents
- Contribute to process improvements, technical documentation, and team best practices
- Mentor junior engineers through direct guidance, knowledge sharing, and example
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders, including customers
- Perform other duties and responsibilities as assigned.
Required Qualifications
- Advanced experience in an MSP or complex multi-environment support role
- Deep expertise troubleshooting network infrastructure, Windows Server, and virtual machines (Hyper-V, VMware, or Scale Computing)
- Deep expertise administering and supporting Microsoft Azure and M365 environments
- Proven ability to handle escalations and navigate ambiguous or high-impact technical problems
- Strong written and verbal communication skills with both customers and internal stakeholders
- Ability to participate in an on-call rotation that may include evenings, overnights, weekends, and holidays
- Must be authorized to work in the United States
Desired Qualifications
- 4+ years of experience working with a managed service provider (MSP).
Work Environment
- This position will work remotely within the United States. The schedule is 8:00am–5:00pm (Central Time) Monday - Friday.
- This position may require shift work in a 24/7/365 environment and the capacity to work evening, overnight, weekend, and holiday rotations as required
- Local commute to customer sites may be required based on employee proximity to customers.
- Most end‑user interactions will be conducted virtually. Engineers are expected to have their web cameras on during both external and internal meetings.
Pay Range The salary range for this role is $75,000 – 95,000. At CIT, compensation is based on total experience, performance, subject matter expertise, and other job-related factors. We are committed to fair and competitive pay that rewards contributions and impact.
Benefits
CIT offers competitive benefit, wage, and incentive programs. Benefits include but are not limited to: medical, dental, vision, life & disability insurance, 401(k) with matching employer contribution, flexible work schedules, paid volunteer & parental leave time, flexible paid time off policy, and an employer‑sponsored rewards & recognition program.
Equal Opportunity Statement CIT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, regardless of their race, color, creed, religion, ancestry, national origin, sex, affectional preference, gender identity, disability, age, marital status, veteran status, status with regard to public assistance, or any other legally protected characteristics.
About Us
At Computer Integration Technologies (CIT), our mission is simple yet powerful: Making Technology Work for Business. Since 1992, we've partnered with organizations to transform technology from a challenge into strategic advantage. We serve as the IT member of our customers' teams, delivering innovative solutions that empower growth and success.
Our culture thrives on collaboration, integrity, and passion for customer success. We believe in a positive work-life balance, continuous learning, and celebrating victories together. At CIT, every solution is tailored to meet unique business needs - whether it’s managed IT, cybersecurity, cloud services, or custom development.
Our Core Values
- Our People – Collaborative, reliable, empowered, and accountable.
- Passion for Our Customers – Customers are our focus and always come first.
- Integrity – We do the right thing, keep our promises, and treat everyone with respect.
- Our Culture – Fun, positive, and balanced; we celebrate achievements.
- Our Solutions – Innovative, strategic, and designed to deliver real value.
Join us and be part of a team that combines cutting-edge technology with a commitment to excellence, innovation, and customer care. Together, we make technology clear, understandable, and painless for businesses everywhere.
https://www.citsolutions.net/about-computer-integration-technologies/
Hours: 8:00am–5:00pm (Central Time) Days: Monday - Friday.