Who We Are:
CompTIA is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy.
Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.
Scope Summary:
Provide editorial support as part of the CompTIA Exam Services team by line editing, copyediting, proofreading, and performing quality control (QC) reviews for certification exam content. Apply professional judgment to ensure content accuracy, consistency, clarity, and adherence to editorial standards while identifying opportunities to improve content quality and editorial processes.
Note - Chicago based candidates preferred as you will come into the office approximately one week out of the month.
Essential Duties and Responsibilities:
- Copyedit, line edit, proofread, and perform QC reviews of exam items and related content/media at multiple stages of the exam development process.
- Adhere to the editorial workflow and complete all QC and editorial reviews by the assigned deadlines.
- Screen all content for language that may be perceived as discriminatory or offensive and edit with an eye for readability and plain language.
- Recommend edits by applying expert editorial judgment and standard rules for grammar, while applying knowledge based on house style guidelines and The Chicago Manual of Style.
- Proactively address and resolve issues that surface during editorial/QC reviews, escalate as appropriate, and work with the team to make decisions.
- Independently evaluate editorial processes and workflows, exercise professional judgment in identifying opportunities for improvement, and implement approved changes that enhance quality, efficiency, consistency, and exam integrity.
- Manage and make independent decisions regarding the editorial and quality control workflow for assigned certification products, including prioritization, issue resolution, and workflow enhancements.
- Assist with other editorial, administrative, and communication-related tasks as needed to support the goals and objectives of the Exam Services team.
- Participate in virtual and in-person exam development workshops by facilitating item review sessions with subject matter experts as assigned. (In-person workshops will be held at the CompTIA HQ office.).
- Perform other duties as assigned.
Key Performance Indicators:
- Complete at least 95% of assigned editorial and QC reviews by the established deadlines while following the required editorial workflow.
- Accurately edit exam items and other exam-related content to meet established quality, style, readability, and accessibility standards while enhancing clarity.
- Identify, document, and communicate significant issues discovered during editorial and QC reviews, and collaborate with appropriate team members to make decisions.
- Effectively facilitate assigned item review sessions with subject matter experts.
- Propose at least one actionable editorial process or documentation improvement annually.
Additional Expectations:
- Employees are expected to model CompTIA's values and reflect them in how they work and collaborate.
- Participate in required and role relevant training to maintain skills, ensure compliance, and support ongoing professional development.
- May be required to travel based on role responsibilities and business needs.
- Please note that this job description is not intended to provide an exhaustive listing of tasks, activities, or responsibilities required of the employee in this role. Tasks, responsibilities, and duties may change without notice.
Skills and Qualifications:
- Ability to communicate clearly and effectively, both verbally and in writing, with team members and subject matter experts.
- Flexibility and willingness to adjust focus and priorities when necessary.
- Capacity to apply house style guidelines while editing and to work with team members to make style decisions.
- Self-starter with strong Initiative, curiosity, and an interest in learning and growing within the role.
- Willingness to collaborate with team members.
- Keen eye for detail and accuracy.
- High comfort level with using technology and learning new applications.
- Proficiency in applying The Chicago Manual of Style, working with house style guidelines, and creating project style sheets.
- Proven track record of managing time efficiently, keeping multiple assignments moving along concurrently, and delivering assigned work on time.
- Experience editing IT-related or other technical content is strongly preferred.
- Intermediate-to-advanced skills using Microsoft products, Adobe Pro, Adobe InDesign, and Smartsheet are preferred.
- Knowledge of exam development best practices is a plus, as are strong facilitation skills.
Education and/or Experience:
- Degree preferred but not required for the role.
- 1+ years’ experience in a technical line editing, copyediting, or proofreading role.
Why Join Us:
We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today.
Our team works hard and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including:
- Health, Dental, and Vision Insurance & FSA/HSA Plans
- Performance bonus up to 10% of base salary
- Unlimited PTO & 15 Paid Holidays
- Flexible Schedules & Summer Hours
- 12 weeks of Paid Parental Leave
- Sponsored Costco or Sam’s Membership
- 401K Retirement Plan with 6% company match
- Spot Bonuses for going above & beyond
- Tuition Reimbursement
- Home Office Allowance
- Wellness Reimbursement
- Student Loan Repayment
- Broadband Stipend
- Expected compensation based on experience and qualifications – $57,000 – $65,500
CompTIA seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
CompTIA Careers Page