Position Overview Comprehensive Prosthetics & Orthotics (CPO) is seeking a dependable and organized Patient Services Coordinator to support our Champaign clinic. In this medical front office position, you will help create a welcoming experience for patients while keeping appointments, documentation and daily administrative responsibilities running smoothly. As a first point of contact for patients and families, you will play an important role in helping people feel informed, comfortable and supported throughout their visits. This position is a strong fit for someone who enjoys helping others, communicates professionally and can balance multiple priorities in a busy clinic environment. What You Will Do You will welcome patients, families and visitors, assist with check-in and registration, answer incoming calls and respond to routine patient questions. You will also schedule, confirm and coordinate appointments, working closely with the clinical team to support patient flow and help clinicians stay on schedule. Maintaining accurate patient information is another important part of this role. You will enter and update patient demographics, verify insurance coverage and communicate patient financial responsibilities. You will also collect consent forms, HIPAA acknowledgments and other required documentation while scanning, organizing and maintaining patient records. You will communicate with referral sources and internal departments, assist with routine billing and administrative tasks and provide consistent support to the Champaign clinic team. Throughout the day, you will help maintain an organized, professional and welcoming front office. What We Are Looking For Candidates must have a high school diploma or equivalent and authorization to work in the United States. This position requires working on site at our Champaign clinic with dependable attendance throughout the complete Monday through Friday day shift schedule.
Successful candidates will be able to:
- Communicate clearly and professionally with patients, families, coworkers and referral sources.
- Stay organized, pay close attention to detail and manage several responsibilities in a busy environment.
- Use computers, office equipment and data entry systems comfortably and accurately.
- Provide friendly, consistent customer service while responding to questions and coordinating daily tasks.
At least one year of front desk, administrative or patient service experience is preferred. Experience in a medical, dental, physical therapy, chiropractic or other outpatient setting is helpful, particularly with scheduling, patient registration or insurance verification. Familiarity with electronic health records, patient management systems and medical terminology is also a plus. Healthcare experience is preferred but not required. Candidates with strong backgrounds in scheduling, administration, reception or customer service involving a high volume of interactions are encouraged to apply.
Compensation and Benefits Starting pay is $19.00 per hour, increasing to $20.00 per hour after successfully completing 90 days of employment. This is a full time position with a Monday through Friday day shift schedule. CPO offers health, dental and vision insurance, paid time off, a 401(k) with company match and an employee assistance program. Employees also have access to training, professional development and opportunities for growth within a stable healthcare organization. About CPO Comprehensive Prosthetics & Orthotics is a leading Midwest provider of orthotic and prosthetic care. We combine advanced technology with compassionate, patient-centered service to help people regain mobility, confidence and independence. Our Patient Services Coordinators are an important part of that mission. By creating a welcoming patient experience and supporting the clinical team, they help ensure our clinics operate effectively and our patients receive attentive, coordinated service. Equal Employment Opportunity Comprehensive Prosthetics & Orthotics is an Equal Opportunity Employer. We are committed to creating an inclusive environment and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by applicable law.